jimh406
Western MT
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OPs problem is his door swung open far enough to hit the ladder causing door damage. Seems like a warranty issue. As far as customer service goes, seems like Adventurer didn't understand what happened based on the response others here have gotten from Adventurer. Seems like a communication issue, but that is just a guess.
I don't know why they didn't restrict the hinge if they were putting the ladder on that side. The rubber stopper doesn't seem like a great solution.
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3 tons
NV.
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I don't blame you for being upset. The way Adventurer treated you is just why Truck Camper Warehouse dropped the Adventurer/Eagle Cap line.
Not to nit pic here, but how do you know??
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work2much
On the Road
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Joined: 12/30/2006
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I think it's fair to call them out. The friction hinge is something I have seen advertised on other rv's (some being in luxury coaches) and the claims are all the same. No need to worry about door slamming. No need to tie back the door in the wind.
The misplacement of the bumper is easily something that could be overlooked when doing the purchase walk through by the buyer. Plus it's a crude fix to a fundamental problem. Not to mention it's not the customers responsibility to trouble-shoot defects and create a punch list of manufacturing errors. Customers not finding manufacturing mistakes doesn't alleviate the manufacturer from responsibility to correct defects.
The door ding isn't really the point.
The point is if the manufacturer is going to fight over such a small manufacturing mistake one would and should expect them to fight over a major issue. Companies either stand behind their products for legitimate issues or they don't. There are always three sides to every argument, but at this point it doesn't look like this camper manufacturer cares about this customer or the negative impact they could make to their brand reputation. Even in light that the buyer in this case is willing to shine some positive light on their product and give them such an open door to do the right thing.
Blaming the customer, the wind or whatever for this should give future buyers cause to rethink how the companies views it's only important asset. It's customers.
* This post was
edited 12/11/16 01:50am by work2much *
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Tvov
CT
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tmartin000 wrote:Im not sure I understand what the issue is. If the rubber bumper works and the friction hinge works, it seems a very good solution. Frankly, I would be happy with it.
Did I misunderstand something?
If you watch the video, the rubber bumper was not put on correctly - it was out of place by 1/2 inch, which allowed the door to hit the ladder and get damaged.
It was obviously a defect from the factory... hard to believe the manufacturer and/or dealer didn't just fix the hole in the door.
Is it a great design? Sounds good, but if you've ever opened a camper door on a windy day and have it slam against the side of the camper... it is not such a great design. Especially since the design is touted as preventing that from happening. Which brings up a question - if the friction hinge is so good, why do they need the bumper?
Anyways, this seems to be a clear cut case of a factory defect that would be easily fixable and possibly turned into a "Look how this company backs up their product" thread -- but instead has turned into what we have here.
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bighatnohorse
Cave Creek
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The rubber door stop was not positioned correctly. (watch the video)
The mis-alignment allowed the door to swing too far and strike a ladder step corner.
Customer suffered a loss of value.
Claim denied by Factory.
Covering the hole with a rubber door stop is a good idea.
Factory should have offered to fix or replace door OR cover the dented door with a rubber door stop.
Personally, I would add several rubber door stops, one of which would cover the dented door.
A really strong gust will deform the door over the single rubber bumper even if it's positioned correctly.
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Chris Bryant
Arden, North Carolina
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Joined: 03/26/2003
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Where is the dealer in all of this?
-- Chris Bryant
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GeoBoy
Bennington
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3 tons wrote:
I don't blame you for being upset. The way Adventurer treated you is just why Truck Camper Warehouse dropped the Adventurer/Eagle Cap line.
Not to nit pic here, but how do you know??
The owner of TCW told me that when I asked him why he didn't have any more Eagle Caps.
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covered wagon
USA
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Joined: 05/01/2004
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They made the mistake of ordering a boat load of doors with the wrong swing. Right? Wrong? I say this because I have never seen a camper with the door swinging toward the ladder. That's just a big mistake. It's supposed to open a full 180 degrees and have a wind lock on the wall with a big soft rubber bumper stopper on the wall not near the window glass.
Sorry if I'm hyper critical here, you just don't make a mistake like that and expect a window frame to take the brunt of a wind gust.
You guys when you buy an RV you should always remember to think for yourself. Have that sharp eye that tells you when something is not right. Just because something is presented a certain way does not mean that it was done for good reason. You should always look it over as if there is no warranty and the more hype and glitz surrounding the presentation, the more you need to see thru that.
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trail-explorer
NM
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One thing I also noticed about the door:
It's made by LCI
Contact LCI and see what they say.
Forward the video to Adventurer.
It is sad that Adventurer won't step up to the plate. It's clearly a factory problem due to inattention to detail on the part of the assembly person.
Another sad thing is the door itself - Adventurer should have used the style door that only opens to a 90 degree angle! LCI makes doors like that.
Other RV manufacturers are smart enough to see that "if something prevents the door from opening through its full range of motion" they will install a door that has limited travel.
BOO on you Adventurer for not doing the same.
Bob
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billyray50
North Dallas
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Sorry to hear about this. I previously owned a 2012 Adventurer 86 FB. Now recently purchased 2014 Adventurer 910 DB. Both campers the Ladder is mounted on the other side. Entry door opens away from ladder. My 2012 86 FB had some minor issues and Adventurer warranty and customer service addressed them all extremely fast. All work was approved locally here in Dallas too. I had a couple of minor issues with new Adventurer and Brad at Adventurer replied to me within 24 hours on two occasions in last 6 weeks of ownership. Customer service was one of the reasons I purchased an Adventurer again. Have you actually spoke to Brad?. As far as quality of build Adventurer is right up there and I have owned Lance and palomino TCs before. Adventurer in my opinion is built better than my 2016 Jayco White hawk TT which I have had some minor issues with too in the last year. All brands have issues. Adventurer should offer to fix the door or reimburse you.
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