Bumpyroad
Virginia
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Joined: 12/01/2005
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couldn't they have put the ladder on the other side on this model? if room etc. it would require filling 6 small holes where it is now?
bumpy
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54suds
adk mts.
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Joined: 10/21/2002
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3 tons wrote:
I don't blame you for being upset. The way Adventurer treated you is just why Truck Camper Warehouse dropped the Adventurer/Eagle Cap line.
Not to nit pic here, but how do you know??
I'm in and out of TCW an awful lot seeking Bills advice . and observed Bill working to handle quality control problems poor factory support was a very large problem for Bill when he was selling a very large number of Adventure/ Eagle Cap. He was buried in repair work on shoddy" assembly"
one example problems with roofing seams because material cut short then covered with butyl
Suds54
* This post was
edited 12/11/16 09:53am by 54suds *
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DutchmenSport
Indiana
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Joined: 10/10/2006
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ScottG wrote:I had to watch the video to see what this was all about. I dont want to beat you up but to me it would be obvious that the door isn't supposed to hold its position even when it's windy. You can tell by the way you move it that it isn't that stiff.
If it were me, I would buy one of the many available RV door holding kits and mount it over the damage - like this one linky. That would kill two birds as they say.
After I watched the video, this was my thought exactly. There is a certain amount of responsibility, we, as owners of an RV have to take. It's quite obvious wind will catch the door and cause it to swing and slam against what ever is behind it. Opening the door and securing it with one of those hooks ScottG suggested is probably the way to go to prevent wind form doing damage like this again.
We have to be careful every time we open our camper door. If the wind is blowing hard enough, the door will actually slip out of our hands and will slam into the wall behind it. It's very frustrating sometimes. But if the door caused damage to the wall, I absolutely cannot expect the manufacturer to be held responsible. It was my usage that caused it. Bad design for MY camper? Yes. But I'm also aware of it, and do all I can to avoid the door from blowing in the wind, or slamming against the wall.
I'm not sure about the manufacturer's responsibility to fix the hole and the dent in the door. I think they have spoken and that is their final word. Sometimes you just can't go any farther. Complain, post your complaints, picket with signs outside the manufacture's executive offices? It might draw their attention to start putting that stopper 1/2 inch in a different direction on future campers, but it probably will do nothing to get a resolution for you.
You're best (and least evasive) next move, should probably be to fix the issue yourself (which is exactly what you did). You are fully aware of a weakness in the design. Now it's time to adjust, move on, and enjoy camping.
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billyray50
North Dallas
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Joined: 05/23/2009
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54suds wrote:3 tons wrote:
I don't blame you for being upset. The way Adventurer treated you is just why Truck Camper Warehouse dropped the Adventurer/Eagle Cap line.
Not to nit pic here, but how do you know??
I'm in and out of TCW an awful lot seeking Bills advice . and observed Bill working to handle quality control problems poor factory support was a very large problem for Bill when he was selling a very large number of Adventure/ Eagle Cap. He was buried in repair work on shoddy" assembly"
one example problems with roofing seams because material cut short then covered with butyl
Suds54
I would like Bill from TCW to post these opinions here. Not doubting you. Again I have looked at a lot of new and used Tcs in last six years including Bigfoot. Two to be exact and walked from both due to quality. Travel lite, Arctic fox, Lance, Adventurer, and even North Stars all have had issues.
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towpro
Compass PA
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Joined: 02/08/2011
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Most dealers will not post negative opinions of manufactures. This could be the same as burning bridges.
Manufactures have ups and downs and dealers might want to invite them back into there showrooms if the perceived problems/issues are fixed.
2022 Ford F150
Sold: 2016 Arctic Fox 990, 2018 Ram 3500, 2011 Open Range
Sold Forest River Forester 2401R Mercedes Benz. when campsites went from $90 to $190 per night.
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shellbackcva59
Wagontown,PA
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So somewhere in the manufacturing process, it's a person's job, to place a rubber bumper on the door to prevent damage as it opens against the ladder. Now wouldn't you think that after that person placed the bumper he would check to see if it's in the correct position? I don't care how you look at it, the company failed. If they are blowing the customer off, they deserve all the bad press they are getting.
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covered wagon
USA
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Joined: 05/01/2004
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A positive manufacturer wants to hear about the problems in order to make improvements. Not push a bunch of cover up glitz.
That is how you get loyal customers.
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AnEv942
CA
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Joined: 10/10/2003
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Not sure- problem I'm having is how this was presented. OP didn't come here asking for suggestions or recommendations, possible solutions that might solve problem. Instead redirecting us to a video drumming support for his conclusion- after the fact.
Unsure why mfg took the stance they did, but also how conclusions are being made with the limited information presented. To me there is something missing here.
A supposedly misplaced rubber bumper on door allowed door to contact ladder and was punched.
Only positive I can glean, whether or not this gets resolved to OPs satisfaction, at minimum if a QC problem is that AMLRV starts verifying placement of the bumper so this doesn't happen to others.
For those with this model, (or any camper that damage might occur from a swinging door,) is to inspect-address. To OP I would seriously suggest removing bumper from the window frame. Because camper doors can twist- Id use 2 bumpers.
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covered wagon
USA
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Joined: 05/01/2004
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The problem stems from the original door swing going toward the ladder. That bumper placed where it is a band aid stemming from an unwillingness to put in the correct door swing.
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KKELLER14K
BEAVERTON OREGON
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Joined: 12/15/2006
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Bottom line... door should have swung the other way. They could have stockpiled the ones that didn't work correctly. Now I wonder how many they built that way before this flaw showed up? Like others have said...how many times can that window frame take a punch before the window breaks? So it breaks because it's a cold, wet, windy day and now you have no door glass??..LOL!...what a mess. This should be a factory recall with a door replacement that swings correctly. IMHO. Replacing a door with the correct swing is not that hard to do...
* This post was
edited 12/11/16 01:38pm by KKELLER14K *
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