Macs Dad
SoCal
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Joined: 04/04/2006
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Socalou wrote:jcramin wrote:Well with WW closing doors until the after the 4th of July weekend and stopping all warranty work at dealers, from what I have heard that is. I wonder what is going on with my FS2500 that is at their factory getting fixed. I talked to Jim I guess it was on Monday about what was going on and at that time I said they where hoping to get my trailer back to me before July 11th weekend so I can go on the trip I have planned but with the Tues and Wed events with them closing im wondering whats going to happen. Its not like I can go pick my trailer up, its 1700 miles away from me...
J
I live not to far from the plant and will be headed that way tomorrow I will see if there still open. A friend who worked there just got layed off last week and he was told two different things. He was told they have a cash flow problem and they are trying to fix the problem. He was also told not to hold his breath to look a new job. He was a plant foreman has been there for years. So who knows I hear from a high up from Skyline he says W.W.will file BK. but then he works for the Competition.
Yes please do. If someone is there can you ask them when the will be taking warranty work. Our 2 year is up in Oct and wqant to see if we can get in before that.
2007 Weekend Warrior SL2805
20505 Chevy 2500 HD Crew Cab 6.0/410 Gasser
2008 Polaris RZR 800 With +6 Long Travel
2012 Kawasaki KX 250F
1990 Kawasaki JS 550 Jet Ski
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gabepari
Ontario, California
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Joined: 03/11/2007
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Just got my 26' Superlight back from WW. They did a bunch of warranty repairs including the tongue reinforcement and the axle/hanger reinforcement. Everything looks good (except the way they bent the black pipe gas line to clear the new tongue brace). They even fixed a few things that were just normal wear and tear items and recaulked a bunch of stuff. I'm happy with the way they handled my repairs, all things considered.
I took my trailer into Giant RV (the dealer I bought it from) and they handled everything. All repairs, including transport to WW were completed in under 2 weeks, and completely free. Finally something good comes my way ![[emoticon]](http://www.coastresorts.com/sharedcontent/cfb/images/smile.gif "smile")
Gabe
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wh1234
Las Vegas
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Joined: 07/10/2008
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I had called to bring in my 2008 26'WW for repairs again and have been told they will not even look at it unless I want to pay for it myself. I have had this unit for about a year adn it has been in the shop for probably 8 months during that year. Every time I take it in, I get told they have to wait on parts or authorization and basic repairs take 2 months or longer. I have even got to the point that I try to schedule my trips around service trips. I started with a list of nearly 30 items when I bought this new. I still have several issues and now I cannot get those repaired unless I want to pay for it. They say there is a chance that WW will refund the money I spend but if the go Bank Rupt I will just be out of luck. I do regret buying this unit. My last was a 23' light weight and the front nose section was seperating so I traded it in as it was still under warranty. I traded it in for this mess. Any suggestions on what I can do?
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Alxcook
Southern California
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Joined: 07/27/2005
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Three choices: get handy and fix it yourself, Pay someone to fix it, or hope WW pulls this out. I wouldn't wait on someone else, I would start fixing what I can, so I could enjoy the trailer. I know that doesn't make the situation any better, but I wouldn't hold up any trips because my trailer has things wrong with it. RV repair places are pretty reasonable on rates, compared to other forms of repair places.
Good Luck.
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dwrat
Phx, AZ
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Joined: 12/13/2004
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WH1234
30 items?
sounds like you may be a little picky. I fell for any company thats sells to you.
I agree with Alx, you need to get a little handy.
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jcramin
Memphis, TN
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Joined: 10/21/2003
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Well I got my WW FS2500 back yesterday from the WW factory in Cali. They had a truck deliver it to my house and I have to say I am VERY VERY happy with work they did.
2007 Weekend Warrior FS2500
2005 Dodge Ram 2500 QC 4X4 HEMI
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blownsub
Dickinson, Texas
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Joined: 06/12/2006
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jcramin wrote:Well with WW closing doors until the after the 4th of July weekend and stopping all warranty work at dealers, from what I have heard that is. I wonder what is going on with my FS2500 that is at their factory getting fixed. I talked to Jim I guess it was on Monday about what was going on and at that time I said they where hoping to get my trailer back to me before July 11th weekend so I can go on the trip I have planned but with the Tues and Wed events with them closing im wondering whats going to happen. Its not like I can go pick my trailer up, its 1700 miles away from me...
J
Did you get your coach back yet? Mine supposedly shipped wednesday afternoon, arriving sometime today (July 11). I'm hoping mine was repaired as well as some others that have posted here!!
2003 1500HD 6.0 4wd CC SB. gone
2007 2500HD D/A 4WD CC SB. Gone
2001 Blown Suburban Z71 418ftlbs @2400@the wheels. Gone
07 WW FS2500 gone
Hensley Arrow
04 KTM 125 EXC gone
2012 POLARIS RZR 570
2013 F150 FX4 Screw LWB Ecoboost w/Unichip
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blownsub
Dickinson, Texas
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jcramin wrote:Well I got my WW FS2500 back yesterday from the WW factory in Cali. They had a truck deliver it to my house and I have to say I am VERY VERY happy with work they did.
Sorry, didn't see this post when I posted above! OOPS!!!! Great news. I have spoken to Jamie and Jim several times in the past 2 weeks. They don't know if the company will survive but they have been very upfront with me concerning my questions and getting my coach back to me. Heres' hoping.....
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jcramin
Memphis, TN
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Joined: 10/21/2003
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blownsub wrote:jcramin wrote:Well I got my WW FS2500 back yesterday from the WW factory in Cali. They had a truck deliver it to my house and I have to say I am VERY VERY happy with work they did.
Sorry, didn't see this post when I posted above! OOPS!!!! Great news. I have spoken to Jamie and Jim several times in the past 2 weeks. They don't know if the company will survive but they have been very upfront with me concerning my questions and getting my coach back to me. Heres' hoping.....
Yep Ive been talking to Jamie, Jim and Mark about the company and my trailer. Mark even answers his own phone when he is at his desk. They where great people do deal with and made sure I got my trailer back when I needed it. All the work I needed done was done great. Trailer was washed inside and out carpet cleaned and vacuumed and floors cleaned. I am very happy. My trailer is over 2 years old also, so I believe I was actually out of warranty
J
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SandollarChaser
Panama City Beach FL
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Joined: 06/28/2008
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I should be happy for you in Tenn getting your OUT OF WARRANTY FS 2500 WW repaired, cleaned and delivered. How are you related to Mark? (I'm guessing your his son-in-law?)
My NEW WW FS 2300 STILL UNDER WARRANTY for it's first year is sitting at the dealership where it has been for 4 months waiting on legitimate first year warranty work or even a return phone call from WW to the authorized dealer.
Maybe the reason they could never answer the phone calls from the dealership or from me was because they were too busy talking on the phone to you?
I'm angry now and feeling very ripped off that my legitimate warranty claims were ignored in favor of working on an out of warranty trailer.
I did lots of research before buying and felt I made a good choice and I don't feel that now.
I called and actually talked to Jamie after I read your posting and they are looking again at my pictures. (Maybe the operator felt I sounded like I should not be ignored anymore? I'm amazed that I actually got the phone answered!! That was a first!) Maybe I will hear from Jamie in a couple of hours? (hold breath or not?) It will take her, she said, a couple of hours to locate the person who has to make the decision on my trailer, not Jim who had the pictures last week, but now someone named Mac.
I may need you to call your father-in-law (Mark) on my behalf.
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