valhalla360
No paticular place.
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Mondooker wrote:Hi guys, Yes I’ve not only been in business I’ve owned a few of them. Customer service is only for those companies who want to stay in business with a reputation in tact! How long do you go before fixing a coach that came from the builder wrong? My ownership or my deposit makes little difference. The manufacturer shipped a coach needing things and it’s up to them to provide it on a timely basis. To keep both dealer and customer happy me thinks!
In normal times when supplies and shipping aren't an issue, that would be great.
But with limited supplies and shipping problems:
- You are essentially a sunk cost. It likely will be years before you buy a new RV, if you ever do. There is very little loss and they can point to the supply chain issues if you tell someone and they ask the dealer. There is effectively no money in it for the manufacturer.
- If they shut down the line, they are likely losing thousands on every RV that doesn't get built and sold. With gas prices thru the roof, the gravy train could end tomorrow...make hay while the sun shines.
You can argue it's short term thinking but the numbers are so heavily in favor of keeping the line running, it's silly to think they would do otherwise.
If you didn't take possession, you could put some pressure on the dealer by threatening to undo the deal because of failure to deliver the RV. They will resist giving your cash back but they may find a way to get the part rather than lose the sale.
If you took possession, you have almost no leverage. At that point, if it's cosmetic, you could see if they would be agreeable to you using the unit and they do the repair when they get the part in (get it all in writing, so they don't claim it's post warranty and not covered).
Tammy & Mike
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bucky
Raleigh metro
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If the damage was done during delivery to the dealer it is now an insurance issue involving the transport company, not a manufacturer/dealer issue.
The old catch 22. It's a shame it happened to you but stuff happens.
It's possible the RV can be used with the damaged part, post a pic when you can.
Puma 30RKSS
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Mondooker
Florida Gulf Coast
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Hi guys, Yes I’ve not only been in business I’ve owned a few of them. Customer service is only for those companies who want to stay in business with a reputation in tact! How long do you go before fixing a coach that came from the builder wrong? My ownership or my deposit makes little difference. The manufacturer shipped a coach needing things and it’s up to them to provide it on a timely basis. To keep both dealer and customer happy me thinks!
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ol Bombero-JC
USA
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dougrainer wrote:Mondooker wrote:Hi Jerry, I didn’t realize it was under the slides. I thought it was something to do with the basement doors?
I think what has surprised me most is it seems the Coach builder is building new coach’s while coaches they’ve already sold, sit! That doesn’t strike me as a good business model? I get the supply chain and all of that. But some of it is a conscious choice where the parts go!
Have you ever been in business? You would shut down your production line and idle hundreds of workers(NOT getting paid) to ship parts out that were dedicated to production? REALLY? Most RV makers make upwards of Hundreds of Trailers a week. Would YOU be happy if you had a unit on order and they told you it would be extra weeks or months to get your unit because someone OTHER than the OEM damaged a unit? Remember, The Major Car makers kept producing Cars and Trucks because there was a shortage or certain parts, usually chips. NOT because they were supplying chips to consumers, but because their suppliers could not produce due to covid and/or shipping snafus. They usually do NOT have the J wraps in stock for aftermarket sales or warranty. In normal times, they can get those parts within a week and ship out. Doug
Doug:
Maybe the OP will post whether he has PAID in FULL *before* delivery,
-OR- if he is waiting for his 5th to be delivered (only pd a deposit) with the missing J Wrap.
(IMO) - I'll bet he (not the dealer) "owns" the RV.
BTW - you have a pie in the sky attitude in re: Quality Control -and-
the workers are most likely "piece workers". The missing J Wrap is not their problem...![[emoticon]](http://www.coastresorts.com/sharedcontent/cfb/images/smile.gif "smile")
OP - Which is it....![[emoticon]](http://www.coastresorts.com/sharedcontent/cfb/images/huh.gif "huh")
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dougrainer
Carrolton, Texas
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Mondooker wrote:Hi Jerry, I didn’t realize it was under the slides. I thought it was something to do with the basement doors?
I think what has surprised me most is it seems the Coach builder is building new coach’s while coaches they’ve already sold, sit! That doesn’t strike me as a good business model? I get the supply chain and all of that. But some of it is a conscious choice where the parts go!
Have you ever been in business? You would shut down your production line and idle hundreds of workers(NOT getting paid) to ship parts out that were dedicated to production? REALLY? Most RV makers make upwards of Hundreds of Trailers a week. Would YOU be happy if you had a unit on order and they told you it would be extra weeks or months to get your unit because someone OTHER than the OEM damaged a unit? Remember, The Major Car makers kept producing Cars and Trucks because there was a shortage or certain parts, usually chips. NOT because they were supplying chips to consumers, but because their suppliers could not produce due to covid and/or shipping snafus. They usually do NOT have the J wraps in stock for aftermarket sales or warranty. In normal times, they can get those parts within a week and ship out. Doug
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MFL
Midwest
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![[image]](https://i.imgur.com/yZlIGpel.jpg)
See the trim line on my FW, just below the red sticker. That trim is where j-wrap starts, and all below, around the fender skirt, and moving forward, but not shown, about halfway up my basement doors. My outdoor speakers are just set into j-panel, and open to the rear, for easy access.
Normally runs the full length.
Jerry
.jpg)
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Mondooker
Florida Gulf Coast
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Does the J-Wrap go the full length of the Coach or just under the door?
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Mondooker
Florida Gulf Coast
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Do you guys happen to have a picture of J-Wrap? And what exactly it does?
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MFL
Midwest
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It can cost $500 +- to ship a length of J. Sometimes the manufacturer or dealer, will just put item inside another new unit, going to dealer, where warranty is involved, thus no shipping cost to them. So may be a while before another ordered unit goes to your dealer.
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BurbMan
Indianapolis, IN
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Yes, the filon or tin siding stops at the floor level, and on the outside of the rig you'll see a horizontal trim piece that runs along the siding. Below that is the "J Wrap", as MFL pointed out it looks like a J if you look at a cross section of it, because it curves in and slightly under the rig. It's on the whole rig, slides and all. On a class A this lower section also has the baggage doors in it, because that storage is below the floor of the rig.
Mondooker, if you had a single J panel and you needed it for either: A) A rig that is mostly built, that you've already spent labor and materials building but haven't gotten paid for, but finishing it with this panel would allow you to sell the rig and get paid, or B) a rig that you've already shipped and gotten paid for, where do you use the panel?
You're correct, it IS a conscious choice where parts go, and sales trumps service any day of the week and in any industry, not just RVs. Bean counters call the shots nowadays.
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