chrisk500
Port Orchard, WA
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Joined: 11/22/2005
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Well, got a nasty email from Giant (the vice president) today telling me that I am in for legal action becuase of my failure to disclose my frame issues. I just got done talking with Allen from warranty and Mr. Jimenez the custom service guy both from Warrior and they seem pretty positive that they can resolve this issue in a much more amicable fashion than Giant is doing. I hope WW comes through on this. You'd think after buying 2 Weekend Warrior trailers from Giant in the last 3 years that they wouldn't be so quick to blame and work towards a solution instead of threatening. Unlike alot of people I think that WW is trying hard right now to make amends and will hopefully do the right thing for a loyal customer.
2008 WW LE 3905
2006 Dodge 2500 CTD with 6" Lift, 35" tires
2005 Honda TRX 400 EX
2006 Suzuki 250
2004 Suzuki 160 LT
2006 Kawasaki 90
2001 Suzuki 90
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tzurick
Portland, OR
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Joined: 05/26/2008
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Yeah I finally was able to speak to a live person today Rafael Jimenez. They have pics of my bent tongue and agree it needs repaired. He asked me when I plan on coming to Disney and drive the trailer down and they'll fix it.
Let's see 2000 miles from OR roundtrip at 8 MPG x $5 gallon would be over $1250 for fuel alone not to mention at least 5 days of my time. I don't even think it's safe to tow that far in its current condition.
They are looking into a local repair facility for me though on the plus side but expect the cost to be around $1500 for the repair which consists of straightening the frame and boxing in the current C channel steel tongue with a piece of flat steel welded to it.
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tzurick
Portland, OR
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Joined: 05/26/2008
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chrisk500 wrote:Well, got a nasty email from Giant (the vice president) today telling me that I am in for legal action becuase of my failure to disclose my frame issues. I just got done talking with Allen from warranty and Mr. Jimenez the custom service guy both from Warrior and they seem pretty positive that they can resolve this issue in a much more amicable fashion than Giant is doing. I hope WW comes through on this. You'd think after buying 2 Weekend Warrior trailers from Giant in the last 3 years that they wouldn't be so quick to blame and work towards a solution instead of threatening. Unlike alot of people I think that WW is trying hard right now to make amends and will hopefully do the right thing for a loyal customer.
If you didn't know your had frame issues then you didn't fail to disclose anything. Unless you're a certified frame tech how would you know. Scare tactics at their best. Anyways, WW will do the repairs for free if your build date was before 12/31/2006. Just drop it off at the service facility.
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jadoca
ca
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Joined: 08/20/2003
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chrisk500 wrote:Well, got a nasty email from Giant (the vice president) today telling me that I am in for legal action becuase of my failure to disclose my frame issues. I just got done talking with Allen from warranty and Mr. Jimenez the custom service guy both from Warrior and they seem pretty positive that they can resolve this issue in a much more amicable fashion than Giant is doing. I hope WW comes through on this. You'd think after buying 2 Weekend Warrior trailers from Giant in the last 3 years that they wouldn't be so quick to blame and work towards a solution instead of threatening. Unlike alot of people I think that WW is trying hard right now to make amends and will hopefully do the right thing for a loyal customer.
There bluffing, period. I would suggest you stay out of it on all fronts.
Regards,
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Powerforce
Lapeer MI
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Joined: 05/03/2006
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I heard back from Max today at WW. He went over all the repairs they are doing. There is alot more being done beyond the frame. he didnt know exactly when it would be finished but would have one of the girls call me tomorrow with an estimated date of completion.
2007 WW FS2500 Billet
2005 F250 PSD Crew Cab
2005 Yamaha PW80 (Son's)
2003 Yamaha Kodiak (Mine/Wife)
2001 Yamaha YZ125 (Mine)
1999 Yamaha YZ80 (Daughter's)
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jcramin
Memphis, TN
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Joined: 10/21/2003
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I have been leaving messages for 3 days now at WW with Rafael about my 2007 WW FS2500 Superlite and the frame bending and pulling the wheel well away from the wall and floor and the panel next to the frigde bulging out and I have not received a call back yet. I have called several times a day. I have an appointment on Monday to take my trailer into the dealer I purchased it from. But, I dont want to take it into my dealer if they wont be able to do anything because it has to be shipped back to WW for the frame repairs.
Does anyone know anyone else at WW I can try and get ahold of today so I can find our what I need to do before Monday when I take my trailer to the dealer ?
J
2007 Weekend Warrior FS2500
2005 Dodge Ram 2500 QC 4X4 HEMI
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dedmiston
Coast to Coast
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Joined: 01/26/2004
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jadoca wrote:chrisk500 wrote:Well, got a nasty email from Giant (the vice president) today telling me that I am in for legal action becuase of my failure to disclose my frame issues. I just got done talking with Allen from warranty and Mr. Jimenez the custom service guy both from Warrior and they seem pretty positive that they can resolve this issue in a much more amicable fashion than Giant is doing. I hope WW comes through on this. You'd think after buying 2 Weekend Warrior trailers from Giant in the last 3 years that they wouldn't be so quick to blame and work towards a solution instead of threatening. Unlike alot of people I think that WW is trying hard right now to make amends and will hopefully do the right thing for a loyal customer.
There bluffing, period. I would suggest you stay out of it on all fronts.
Regards,
I'm just imagining what my response would be:
Dear Giant,
Pound sand!
Sincerely,
The Previous Owner of Your New Busted Trailer
P.S. The #1 dealer of WW products knows all about their frame issues and knew all too well to inspect frames before accepting a trade in. Try to dodge that in court.
All kidding aside, I wouldn't get involved any further. I'd do the same thing they'd do to you: kindly explain that they have the trailer now and it's all theirs to handle. I wouldn't respond to any further communication or at least keep my responses very brief and direct. The less said the better (i.e. "Pound sand!").
2014 RAM 3500 Diesel 4x4 Dually long bed. AISIN trans & 4.10 rear. B&W RVK3600 hitch • 2015 Crossroads Elevation Homestead Toy Hauler ("The Taj Mahauler") • Hooligan #3
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Bigg Al
Kalispell, MT
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Joined: 05/11/2008
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As far as I know,, there are NO disclosure requirements as there are for the seller of a home. If they agreed to take your trailer in trade, sight unseen, then they assumed the risk that there may be problems. Giant is the one that assumed the risk in agreeing to the transaction in that manner. As I said before, they probably low balled what they gave you for it and will most likely be able to make it up after they make the repairs and re-sell the trailer. Glad to see that Giant came out on the short end for once!
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2017 Ram 3500 4x4 DRW Laramie Crew Cab
6.7 Cummins Diesel
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Take me to your Golf Course!!
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lngwca2600
Visalia, CA
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Joined: 01/19/2006
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jcramin wrote:I have been leaving messages for 3 days now at WW with Rafael about my 2007 WW FS2500 Superlite and the frame bending and pulling the wheel well away from the wall and floor and the panel next to the frigde bulging out and I have not received a call back yet. I have called several times a day. I have an appointment on Monday to take my trailer into the dealer I purchased it from. But, I dont want to take it into my dealer if they wont be able to do anything because it has to be shipped back to WW for the frame repairs.
Does anyone know anyone else at WW I can try and get ahold of today so I can find our what I need to do before Monday when I take my trailer to the dealer ?
J
get a hold of Max. extension 140. ask him what to do next.
2008 F250 Crew Cab 4x4 Stock
2008 Weekend Warrior FSW2800 Loaded w/ Couch Slide
2009 Yamaha Rhino
2007 Honda CRF250r
2006 Polaris Predator 50
2005 Suzuki JR50
1988 Honda Fourtrax 70 restored
Sold - 2004 F150
Sold - 2007 WW FS2500
Sold - 2002 Yamaha Banshee
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jcramin
Memphis, TN
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Joined: 10/21/2003
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lngwca2600 wrote:jcramin wrote:I have been leaving messages for 3 days now at WW with Rafael about my 2007 WW FS2500 Superlite and the frame bending and pulling the wheel well away from the wall and floor and the panel next to the frigde bulging out and I have not received a call back yet. I have called several times a day. I have an appointment on Monday to take my trailer into the dealer I purchased it from. But, I dont want to take it into my dealer if they wont be able to do anything because it has to be shipped back to WW for the frame repairs.
Does anyone know anyone else at WW I can try and get ahold of today so I can find our what I need to do before Monday when I take my trailer to the dealer ?
J
get a hold of Max. extension 140. ask him what to do next.
WOW ... Max beat me to it.
Max from WW called me, he said he was HEAD of WW he would take care of any problems I have. I told him what was going on and he said he will get my info to his people and I will get a call back today and they will figure out how to get my trailer back to them so they can get my trailer fixed right and get it back to me.
SO, if anyone is having problems just call WW their number is on the web page and talk to MAX and he will make sure you get taken care of.
http://www.warriormfg.com/
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