BCam
Elk Grove, CA
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Heaven forbid they would just make things simpler so both consumers and their employees could understand things.
Bob C.
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MrWizard
Traveling
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lest see. keep it simple
never add new services or features,
never upgrade the available phones
have only one calling plan and one price for everybody .. no matter what
when you change the phone service force all customers to buy new phones and switch to the new plan
I can explain it to you.
But I Can Not understand it for you !
....
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BCam
Elk Grove, CA
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I'll chime in (rant) once more and let this drop. I understand and appreciate the intricacies and necessities of adding/modifying plans, new phones, etc. However, I, for one, think that the issue goes beyond that. I could be cynical and think it's designed to confuse but I think it's probably less intentional but nonetheless bad business.
There's something wrong with the industry's approach to all this if technologically savvy people, like many, if not most of us on this forum, need to call customer service several times, sort through conflicting information, spend several hours reading the postings on this forum, all to figure out what one needs to do to get the access he/she wants at a reasonable price.
Once you run the gauntlet, it is fairly simple, as many tried to tell me when I started posting my questions. I, however, had read about so many horror stories and had obtained so much conflicting information from Verizon that I wanted to be absolutely sure before signing on the dotted line. The last thing I wanted to happen was to find out that my monthly bill had jumped by $XXX instead of $XX because I'd signed up for a "plan" instead of activated a "feature" or had exceeded a monthly GB limit on my "unlimited" plan, had used "mobile web access" instead of "broadband connect", etc., etc.
Maybe I'm too cautious and too informed and should just do what I suspect most do who visit the "phone store" and buy the prettiest phone that the sales person tells me that everyone is getting.
Actually, what I should have done is believe what Mr. Wizard, Stuart T., Alex and others on this forum were telling me and proceed rather than try to confirm things with Verizon, but it's my nature to be cautious.
And don't get me started on why buying my new phone at the Verizon store down the street would have cost me somewhere around $80 more than ordering from Verizon online. The store wasn't able to provide me with any more effective customer service than I was able to get online. I'm just happy that I knew that before I walked into the store.
* This post was
edited 03/05/09 11:48am by BCam *
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BCam
Elk Grove, CA
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Good news! I'm finally online via Verizon with my LG VX8360 tethered to my laptop and am posting this message via that connection.
I did have some problems with getting VZAccess to work properly but Verizon tech support was able to get me working.
Thanks again to everyone who helped me walk through this sometimes difficult process.
Oh, the tech support guy did confirm that I can turn the feature on and off at will and that I'm not limited to once a month as I was previously told by Verizon. This is consistent with what StuartT previously reported.
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StuartT
La Conner, WA
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BCam, glad to see you are up and running, and I agree with you on the difficulties Verizon needlessly presents to customers. If it wasn't for their superior area coverage, I'd drop them in a heartbeat like I did with their residential phone service and DSL (went to the cable provider for both). Your comments will also help others try to sort through all the flack since we can't rely on Verizon to do so.
* This post was
edited 03/06/09 09:33pm by StuartT *
StuartT
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Jodum
Benton, (Northwest) Louisiana, USA
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Verizons coverage area just got much bigger with their purchase of Alltel. Alltel covers all the rural areas that Verizon lacked. By the end of June they should have the networks merged.
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BCam
Elk Grove, CA
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It's me again.
I was telling two of my travel buddies about my success with getting tethered internet access Verizon and now they are interested in getting tethered access as well. The catch is that one is on Sprint and the other is on AT&T.
Do either or both have an option that can be turned on-and-off for a prorated fee like Verizon's broadband connect feature? If so, what's the name of the feature or application they should ask about? I tried searching this forum but couldn't find anything specific.
Also, a poster on another Open Roads thread (Least Expensive Way to Get Internet in the 5er) tells me that the ability to prorate Verizon isn't applicable if "you're a new customer and sign a 2-year contract." Is this true?
I'm sure that someone out there can give me a succinct answer.
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garym114
Bluff Dale, Texas
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BCam wrote:It's me again.
I was telling two of my travel buddies about my success with getting tethered internet access Verizon and now they are interested in getting tethered access as well. The catch is that one is on Sprint and the other is on AT&T.
I'm sure that someone out there can give me a succinct answer.
For AT&T the data plan for tethered phones is Data Connect. The $60 plan is 5GB. The feature can be turned off and on but I don't know about prorating. You don't need their software. Just create a dial up connection to the phone via bluetooth or USB cable.
AT&T data plans for plane phones. Not fo........ smartphones. The have another for them.
Wikibooks - AT&T Mobility FAQ/MEdia Net Configuration - how to
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clinthia
Flathead County, Montana
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BCam wrote:Good news! I'm finally online via Verizon with my LG VX8360 tethered to my laptop and am posting this message via that connection.
I did have some problems with getting VZAccess to work properly but Verizon tech support was able to get me working.
Thanks again to everyone who helped me walk through this sometimes difficult process.
Oh, the tech support guy did confirm that I can turn the feature on and off at will and that I'm not limited to once a month as I was previously told by Verizon. This is consistent with what StuartT previously reported.
BCam, do you recall what number you called and the options you chose in order to get to the right person?
Thanks, Clint
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Caseydon
Simonton, Texas
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AT&T appears to tolerate, or at least not to monitor actively, tethering of phones that have the Web access feature installed. The feature was called MEdia Net, and is now called just Data Plan. It costs $15. per month, or when combined with 200 text messages per month, $20. per month. As noted, you use it by creating a dial-up connection. I have two phones with this capability, one of which used it almost daily for several months with no problem. AT&T's 3G service is pretty limited, but where it is available, the tethered connection operates at 3G speed.
Casey
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