Michelle.S
Western NY till fall, then Sebring, FL
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Joined: 01/11/2011
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I purchased some two packs of Optilite LEDs #101760 in September/October of 2022, several of which have become defective. These bulbs carry a 5 year warranty. Tried to exchange them at the local Camping World Store in Holiday, Florida and was told after 90 days warranty must be through the Manufacturer. BIG problem, try to find anything about Optilite, no such company. They are distributed by National RV Supply. Try to find anything about them and you are pointed to the Camping World HQ in Bowling Green, Kentucky. Contact them and get the same run-a-round, "Contact the Manufacturer", fine how do I contact them, answer "I don't know" These bulbs sell for $24.99 for the two pack so not just cheap throw-a-ways. HELP
2018 Chevy 3500HD High Country Crew Cab DRW, D/A, 2016 Redwood 39MB, Dual AC, Fireplace, Sleep #Bed, Auto Sat Dish, Stack Washer/Dryer, Auto Level Sys, Disk Brakes, Onan Gen, 17.5" "H" tires, MORryde Pin & IS, Comfort Ride, Dual Awnings, Full Body Paint
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stickdog
Somewhere, USA
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Joined: 01/27/2002
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They sold them. You want CW to call their purchasing dept I'm sure they have a list of their venders.
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FULLTIME SINCE 2010
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John
“A good traveler has no fixed plans, and is not intent on arriving.” Lao Tzu
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Cwilson333
Beach
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Joined: 05/20/2023
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Expect 0 help from Camping World. Nada, Zilch. They could care less.
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Good Sam Care Team
Everywhere
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Joined: 09/12/2012
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Hello Michelle.S,
Thank you for your time and post.
We apologize for the issue you are having with your Optilite LEDs.
We have forwarded your concerns to the leadership team for review.
Have a good day.
Thank you,
Good Sam Customer Care Team
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Michelle.S
Western NY till fall, then Sebring, FL
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Joined: 01/11/2011
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OP here, finally got an answer: Seems Camping World purchased Optilite approx a year ago, but seems none of the Store Managers were aware of this and that Camping World is now responsible for the 5 year warranty. Just have to get to a store and explain the Facts of Life to them.
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