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Open Roads Forum  >  Tow Vehicles

 > Major Ecoboost repair, long delays

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jaycocamprs

Ringgold Georgia

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Posted: 11/04/22 03:09pm Link  |  Quote  |  Print  |  Notify Moderator

Groover wrote:

I just talked with the dealer parts department and he said that Ford is not even trying provide parts for vehicles not under warrantee. However, he thinks that he has one from a big rebuilder (not Jasper) lined up and is trying to finalize the details.

The dealer is very put out with Ford in that they were billed for my engine in August and paid the bill. Over two months have gone by since they paid the bill and they just now found out that no motor is coming, no refund has been offered and Ford was happy letting all of that slide.

He also told me that he is having trouble getting parts for Chrysler products as well. He carries Chrysler products too.


Took us about 6 months to get a long block from GM this spring. Wife likes the car, and replacing the engine was way cheaper that a new car.


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Groover

Pulaski, TN

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Posted: 11/04/22 06:12pm Link  |  Quote  |  Print  |  Notify Moderator

We found a long block on the shelf at Fraser. It is on the pricey side but it seems to be the best route to getting the truck fixed and it comes with a 5 year unconditional warrantee.

I wish that I could answer some of the questions that about damage that people are asking but all I can tell you for certain is that the mechanic told us that it was good to go but obviously wasn't. I do know that at some point a piston hit some valves, a camshaft was broken, the head was machined flat, the passenger side camshaft position sensor is not working even though it has been replaced at least once, probably more, the engine is blowing oil out the tailpipe and the vacuum line to the turbo controller is hanging out in space. In addition the electric vacuum pump has been replaced and the running boards were crushed. What little the mechanic did share did not make a lot sense to me. I was glad just the get the truck back and get it home.

One thing that I have not mentioned is that the truck had started throwing error codes indicating timing chain stretch about a month earlier and my daughter wanted that fixed before towing her horses 1,300 miles in the upcoming move. This mechanic seemed to have good reviews, was close and available so she took the truck to him for that job. The truck ran well for about four to five thousand miles before things suddenly went bad. Was it something in the timing chain job and the electric vacuum pump failure was just a cover story? I have no way of knowing. What all was torn up and was all the debris removed? I don't know that either.

As I have stated earlier, I want the truck to be trouble free for the next 5 years and the long block seems to be the best way to get that assurance.

I am very disappointed with the communication from Ford and sincerely hope that someone from Ford reads this and decides to do something about it. Letting the truck sit on their lot for months without telling me or the dealer that no parts were coming is disgraceful.

* This post was edited 11/04/22 06:39pm by Groover *

Huntindog

Phoenix AZ

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Posted: 12/03/22 06:16pm Link  |  Quote  |  Print  |  Notify Moderator

I think this truck will always be a problem child.
It appears you had mechanic working on it with no clue. Lord knows what all is now screwed up. A long block won't fix all of that other stuff. Once that is in, I doubt that will be the end of it and you will likely shell out more money on it as all those gremlins are tracked down and fixed. I generally do my own wrenching, and I would not want this project.



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NamMedevac 70

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Posted: 12/04/22 05:58am Link  |  Quote  |  Print  |  Notify Moderator

bad luck for early adopters. never seemed practical to me. too much heat and stress for small engine.

Grit dog

Black Diamond, WA

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Posted: 12/04/22 09:02am Link  |  Quote  |  Print  |  Notify Moderator

And a month later after “finding” an engine they don’t have it fixed or just no update? (Since someone else resuscitated this old thread)
It’s unfortunate that your dealer sat on it for 6 months and even more unfortunate the first mechanic according you screwed up more than he fixed.
But not holding the first guy accountable and then not being proactive for the next 6 months is largely the fault of the vehicle owner.
Supply chain “issues” are no secret and they weren’t 6 months ago either. Whether actual or just an excuse.
Anytime you just sit back and “hope” something goes right the chances of that happening are diminished.
I understand how it’s more complicated when one doesn’t understand vehicles but half a year to fix a car is just not taking control of the issue.


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Grit dog

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Posted: 12/04/22 09:04am Link  |  Quote  |  Print  |  Notify Moderator

Btw, trusting the dealer and their story is also part of the problem. Unless dealers pre pay for their parts from the mother ship. Which makes zero sense. Although idk a lot about franchises so icbw.

ronharmless

The far side

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Posted: 12/04/22 09:20am Link  |  Quote  |  Print  |  Notify Moderator

NamMedevac 70 wrote:

bad luck for early adopters. never seemed practical to me. too much heat and stress for small engine.
Not sure what the size of the cylinders has to do with its ability to handle stress and heat. Wouldn’t that primarily be the function of the block and cooling system? Seeing as it’s been around for at least 10 years and is still being sold - seems like it has a worthwhile track record.

Name the engine and I’ll point you to a post about someone that had a major problem with it; that doesn’t make it “impractical”.

2112

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Posted: 12/04/22 01:51pm Link  |  Quote  |  Print  |  Notify Moderator

I may regret this tomorrow (am I jinxing it?) but I just started my 12th year with my 2011 EB and after 105K miles not a single problem. Had a transmission recall for a reflash.

She's been a good truck for me.


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Groover

Pulaski, TN

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Posted: 12/07/22 11:29am Link  |  Quote  |  Print  |  Notify Moderator

I finally got the truck back and it runs great! I am confident that the long block has resolved all of the mechanic induced problems. If not, I have a 3 year parts and labor warrantee on it. Anything that lasts 3 years should be good to go for a while. If it makes 5 years my daughter should be in position to just buy a new truck.

Interestingly, after Ford telling us that they were not even trying to get a long block to me one showed up the same day as the one ordered from Fraser. The Fraser block had a 5 year warrantee but I think that it was just for the long block. The Ford has a 3 year parts and labor warrantee. We went with the Ford warrantee and returned the Fraser. With the Thanksgiving holiday and this area having very high flue and covid rates a lot of mechanics were staying home sick. But I was able to pick up the truck last Friday. Now I just need to get it to Ohio.


For those that blame the "small engine with a turbocharger":
This truck has 150,000 miles on it with a fair amount of that pulling a 3 horse trailer. The original problem was the infamous timing belt stretch on the early models. I don't believe that towing or running the engine heavily loaded has much effect other than the increased RPM increases the number of load cycles per mile. All of the other problems, including the damaged running boards, seem to be the result of sloppy workmanship. Again, not load or size related. The new long block is supposed to have upgraded parts to eliminate the chain issues. So do all production engines starting with the 2016 models. On a related note, the 3.5 turbo is actually about 15lbs heavier than the 5.0. Ford beefed it up somewhere.

Groover

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Posted: 12/07/22 11:43am Link  |  Quote  |  Print  |  Notify Moderator

Grit dog wrote:


But not holding the first guy accountable and then not being proactive for the next 6 months is largely the fault of the vehicle owner.
I guess that you missed the part that we were in the process of moving 1250 miles and were slap up against the deadline for the move. Fighting the dealer from this far away would be very challenging. We did get a $4,000 refund from the credit card company though.

Supply chain “issues” are no secret and they weren’t 6 months ago either. Whether actual or just an excuse.
I spent 2 days on the phone trying to find a long block or good junkyard engine with no success. I did speak with Jasper and Fraser amongst others and neither of them would even give me a rough estimate of when they would have one ready.

Anytime you just sit back and “hope” something goes right the chances of that happening are diminished.
I was on their tails the entire time. Who do you think prompted them to push it with Ford and then order a different motor?


I understand how it’s more complicated when one doesn’t understand vehicles but half a year to fix a car is just not taking control of the issue.
I am sure that you would have gotten it done much faster.


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