Greyghost
San Tan Valley, AZ
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Joined: 10/12/2001
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While enroute to the Newmar factory last week the AC compressor on the engine seized. We had just pulled over in Shamrock TX to let the dogs out and when I started the engine there was a huge cloud of smoke and the engine stalled. I pulled the dog house off and found that the compressor was seized and the serpentine belt was toast. Called Progressive and they had the correct tow truck there in less than an hour. The driver pulled the drive shaft and the mud flap and has us at a Workhorse shop within two hours. The drive also replac the drive shaft and mudflap before he departed. The repair facility replaced the compressor and belt and had us on the road in six hours.
My hat is off to Progressive Roadside Assistance, T & H Towing in Groom TX, and S & L Automotive and Truck Repair in Amarillo TX. All three did outstanding service.
Pat & Roger Fisher
2004 Mountain Aire 3501
2007 Honda CRV EX-L 4WD,
Delilah 30 month old Bouvier Des Flandres
Clifford 18 month old brindle Bouvier rescue
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LVJ58
Las Vegas, Nevada
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Joined: 02/26/2001
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Always good to read about positive experience with ERS providers.
Safe travels..
Jim & Sherry Seward
Las Vegas, NV
2000 Residency 3790 V-10 w/tags & Banks System
2003 Suzuki XL/7 toad
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TZScales
Maryland
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Joined: 02/10/2008
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That was outstanding customer service by Progressive and the tow company provider.
TZS and Wife 
2007 Monaco Executive Sandia IV
Cummins ISX 525 Horsepower
Allison 4000 Six Speed Transmission
Roadmaster Chassis
2006 Saturn Vue
SMI Air Force One
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john and terry
Texas
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Joined: 05/19/2010
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That's good to hear. We have Progressive and (knock on wood) never had to use it.
Full Timing In Our 1996 Winnebago Brave (P30/454)
...Check Out Our Gate Guarding Blog HERE!
TOAD - 2010 Nissan Cube
With 2 Fairly Well Behaved Diggities
Venus And Midnight
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Greyghost
San Tan Valley, AZ
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I'm here at Newmar and one of he folks that came in today mentioned that Progressive had directed them to a repair facility that couldn't get the job done and after three unsuccessful attempts at repair sent them here to the Newmar factory for permanent repairs. It appears that Progressive will attempt he less expensive route but if necessary will get the job done.
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revump
Las Vegas
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Joined: 07/02/2005
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Thank you for a good report
Bob
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peaches&cream
Northwest Georgia
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Joined: 06/18/2007
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I have Progressive since 2005. Had trans. problem at campground on top of mountain. They sent the proper tow vehicle, towed me 70 miles to my home, and we passed many repair shops along the way. I felt they went overboard to satisfy me. Lady in cs that I talked to, stayed in contact until the tow truck arrived and did a great job. I highly reccomend tham.
2005 Holiday Rambler Ambassdor, 36PRT, 330 Cummings
Toad 1995 Miata
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wny_pat
Western NYS
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Joined: 08/11/2007
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And just which emergency road service provider does Progressive contract with? Cross Country Automotive Services, Inc. ........nd Cross Country Motor Club, Irving, Tx. Have you noticed where CoachNet is headquarted?
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