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Open Roads Forum  >  Fifth-Wheels  > Great experience with Dutchmen Warranty Service Reply to Topic  |  Subscribe  |  Print Topic  |  Post New Topic  |  Oldest first Newest first  Cimriver • View posts Colorado Senior Member Joined: 01/05/2002 View Profile Good Sam RV Club Member Offline Posted: 01/03/12 11:17am Link  |  Quote  |  Print  |  Notify Moderator Seem you see a lot of negative posts about warranty experiences with RVs. I recently had a great experience with Dutchmen on my Komfort fifth-wheel. Seems that the sewer/grey water dump line was routed wrong during the manufacture of our Komfort. Documented the problem with pictures and description and Dutchmen took care of the repair. Thanks Dutchmen! Gordon & Patti 2008 F-350, 6.4L. Power Stroke, CrewCab 2012 Dutchmen Komfort 3130FRL Fifth-Wheel Be Safe!!!!! Markiemark32 • View posts Atlanta Full Member Joined: 12/18/2011 View Profile Good Sam RV Club Member Offline Posted: 01/03/12 11:32am Link  |  Quote  |  Print  |  Notify Moderator Good to hear, especially since I also am a NEW Dutchmen product owner also! Two trips with our Dutchmen Kodiak Travel Trailer, and NO problems found to date! There is a lot of negative press on Trailers/RV, can really drive you crazy, and make you second guess your purchase & use-ability of these products. Thanks, Mark Allworth • View posts Orlando, FL Senior Member Joined: 10/10/2006 View Profile Good Sam RV Club Member Offline Posted: 01/03/12 11:34am Link  |  Quote  |  Print  |  Notify Moderator The magic word here may be "documented". Too many owners seem to think the manufacturer is going to take their word for what the problem is; based on a phone call or e-mail with no backup. Document everything and do it promptly. Do not ecpect the manufacturer to take your word for it and do not expect them to fix something five years after the warranty expires (or five days, for that matter). Formerly posting as "littleblackdog" Martha, Allen, & Blackjack 2006 Chevy 3500 D/A LB SRW 2008 Titanium 30E35SA; EZ-Lube axles; wet bolts; spring hanger gussetts; BFG Commercial TAs "Real Trucks Do Not Have Sparkplugs" Sandia Man • View posts Rio Rancho, NM Senior Member Joined: 08/09/2008 View Profile Posted: 01/03/12 11:43am Link  |  Quote  |  Print  |  Notify Moderator Good to hear they came through although it would be hard to believe any manufacturer wouldn't step up with such an obvious manufacturing defect. Enjoy your Komfort 5er!!! LastOfTheBohicans • View posts Edmonton, Alberta, CAN Full Member Joined: 02/15/2005 View Profile Offline Posted: 01/03/12 11:47am Link  |  Quote  |  Print  |  Notify Moderator I agree. I sent a message with pictures regarding a stuck front landing jack. There was some confusion between the Dealer and Komfort and instead they sent me a complete rear landing jack setup. I told them about the mix up and they promptly sent me the correct landing jack. I asked about returning the rear set and they told me to hang on to it. So now I have a spare rear motorized landing jack part. Me, DW, Five Crazy Felines, One RB Angel 2011 Ford F350 SD, PSD 6.7, SRW, CC 2011 Komfort 3230FRK mobilcastle • View posts OH Senior Member Joined: 03/30/2011 View Profile Good Sam RV Club Member Offline Posted: 01/03/12 01:42pm Link  |  Quote  |  Print  |  Notify Moderator I have a Dutchman Colorado 5ver and it has never been back to the dealer and I have no problems with it at all-just lucky I guess MTPockets1 • View posts Florida Senior Member Joined: 09/19/2011 View Profile Good Sam RV Club Member Offline Posted: 01/03/12 02:49pm Link  |  Quote  |  Print  |  Notify Moderator I was somewhat impressed with what I had heard about Komfort when we were in the market and still shopping 9 months ago. While in Oregon, we wanted a tour of the Komfort plant - they refused, soooo we arranged four tours in Northern Indiana and was graciously accepted at each facility - one of which we purchased. Wonder why Komfort doesn't give tours while everyone else seems to do it? Thor owns Komfort as well as dozens of other brands, including my Big Horn.... Which I did not know at the time - It may have affected my final decision based on the Komfort "no tour" experience. 2012 3055RL Big Horn - Dexter 7000 lb axles - G rated LT Tires MorRyde, Genset, Dual Panes, 2 A/C, Yeti Package 2012 F350 SRW 4x4 Crew King Ranch DutchmenSport • View posts Between Anderson, Pendleton, & Lapel, Indiana Senior Member Joined: 10/10/2006 View Profile Offline Posted: 01/03/12 03:47pm Link  |  Quote  |  Print  |  Notify Moderator I had a Dutchmen Sport for some time and never an ounce of problems from the dealer or warranty issues. Then got the Keystone, and still the same. Even when we had a major problem, they took care of it ... fast ... and cost $0 to me! Dutchmen and Keystone are both Thor Industries companies. They're good companies they are! DutchmenSport 2005 Chevy Silverado 3500 Dually Duramax 6.6L V8 Turbo Century Truck Cap Commercial /Toolboxes Northeast Outfitters Canoe 2006 Keystone Springdale Model 263DBL Weight 4985, Carrying Capacity 2575, Hitch 560, Length 30' Width 8', Height 10' 6" Reply to Topic  |  Subscribe  |  Print Topic  |  Post New Topic  |  Oldest first Newest first  Open Roads Forum  >  Fifth-Wheels  > Great experience with Dutchmen Warranty Service

Search:   Advanced Search Search only in Fifth-Wheels

Jump to Forum Dear Marcus  - Good Sam Roadside Assistance  - Good Sam Club  - Good Sam Insurance  - Camping World Accessories  - Camping World RV Sales  - Good Sam Extended Service Plan  - Camping World Service and Inst... Recreational Vehicles  - Class A Motorhomes  - Class B - Camping Van Conversi...  - Class C Motorhomes  - Fifth-Wheels  - Folding Trailers  - Hybrid Travel Trailers  - Travel Trailers  - Truck Campers  - Toy Haulers Camping  - Tent Camping  - Family Camping  - Workamping Forum General Forums  - Beginning RVing  - Rallies, Shows and Gatherings  - General RVing Issues  - RV Lifestyle  - Full-time RVing  - Camp Cooks and Connoisseurs  - RVing with Disabilities and Ge...  - RV Pet Stop Technical Resources  - Do It Yourself Modifications a...  - Towing  - Tow Vehicles  - Dinghy Towing  - Technology Corner  - Forum Technical Support  - Tech Issues Locations  - RV Parks, National Parks, Stat...  - Roads and Routes  - Public Lands, Boondocking and ...  - RVing in Canada and Alaska  - RVing in Mexico and South Amer...  - Snowbirds Other Discussions  - Around the Campfire

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