imfishfulthinking
Homosassa, FL
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Joined: 10/18/2011
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Recently we had a problem with the refrigerator in our 2007 Itasca Navion. The RV repair facility had to replace the board and converter and added a notation to my repair bill that the problem was caused by the ground wire not being attached to a ground.
I contacted both the manufacturer of the unit, Winnebago and the dealer, Lazy Days and asked them to reimburse me for the repair cost. Winnebago told me that once the warranty period is up your'e on your own and Lazy Days is still studying the issue.
My position is even though the warranty period is past the problem was caused by an OMMISION and therefore the issue deserves special consideration.
Can any disinterested party tell me with any degree of certainty whether this lack of a ground should have caused our fridge to fail during the warranty period or whether the cause of the problem as expressed by the repair facility is reasonable given the expanded time element?
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aeejbe
Van Nuys, CA
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Joined: 10/18/2005
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You’re probably “preaching to the choir” here, so to speak.
Third party intervention MAY be called for in your case.
Are you a member of Good Sam? If not, come on in!
Post your predicament with Action Line – the monthly column in Highways Magazine.
A resolution in your favor just might be worth the membership fee for at least one year.
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fisher60
Plant City, Florida
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2007....4 years it has run and contribute the failure to a ground wire that has never been hooked up? I'm thinking something not right here.
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Kamphiker
South Florida (this 'aint paradise anymore)
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Not unusual for the wiring lugs to vibrate loose. Perhaps the tech that did the repair was referring to a loose connection and not one that was totally missing from original installation.
QUOTE:
"The RV repair facility had to replace the board and converter and added a notation to my repair bill that the problem was caused by the ground wire not being attached to a ground."
I would like to see on a wiring diagram "Which Ground" wire was not attached. Then you might have more solid ground to make a post warranty claim.
2006 Winnebago Outlook WF324V
2009 Honda CR-V 2wd TOAD ......Campgrounds in the Smoky Mountains NP
Last Camping trip ->2011 SUMMER SMOKY MOUNTAINS NATIONAL PARK
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Handbasket
Asheville, NC
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I don't see what the dealer has to do with it. They're pretty obviously not going to spend hours on every unit before delivery, checking that each wire is connected properly. I agree with a previous poster that wiring connections can vibrate loose over the years.
If it was _never_ connected, Winnebago might have some responsibility. But I honestly can't see any possible way that everything operated correctly for 4-5 years and then suddenly failed if this were the case.
Jim, "Of course I don't look busy. I got it right the first time."
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crasster
Dallas
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If the ground wire would have protected some type of failure and THEY did not install it right, it should be covered by them. That IS a direct issue of their negligence. Even if it ran for a while, the ground wire is needed partly as a failsafe issue. They didn't install it and it FAILED and cost you money.
They should cover it.
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Ponderosa
Western US
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I'm with the vibration crowd. Actually, I question the repair shop's opinion on the cause of failure. I don't see how an ungrounded circuit could cause the board to fail. It's DC. There is a circuit or there is not. Taking the ground off is like unplugging it electrically. It had to be grounded in the first place or it would never have worked at all. Maybe if the contact were intermittent = the board kept cycling on/off with a loose connection, it could fail the board. But in that case the cause was more likely age and vibration than anything the manufacturer did.
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