Larry D
New York
Senior Member
Joined: 04/24/2005
View Profile
Good Sam RV Club Member
 Offline
|
Has anyone had a problem with there Heartland 5er. If so since Heartland was bought out by Thor have you had a problem dealing with the company. We were just at a RV show talking with a dealer about problems with units and not just one certain unit. The answer he was getting form the company is that they were isolated problems yet the dealer has several rvs with the same problem. Dealer is saying its hard to sell the units with no backup by the company. I have known this dealer for years and he always has stood by what he sold.
|
ricatic
Home
Senior Member
Joined: 06/25/2009
View Profile
Offline
|
Larry D wrote:Has anyone had a problem with there Heartland 5er. If so since Heartland was bought out by Thor have you had a problem dealing with the company. We were just at a RV show talking with a dealer about problems with units and not just one certain unit. The answer he was getting form the company is that they were isolated problems yet the dealer has several rvs with the same problem. Dealer is saying its hard to sell the units with no backup by the company. I have known this dealer for years and he always has stood by what he sold.
Here is a link to the Heartland Owners Group forums.
http://www.heartlandowners.org/forum.php
I have been to 3 Owners Rally's since the sale of Heartland to the Thor group. At the Homecoming Rally this past June, the President of the Company addressed the buyout. His speech followed the general opinion of the owners I have spoke with. Customer service still remains a high priority with Heartland. In my experience, there has been little change in their excellent customer service.
Excellent company
Regards
Ricatic
Debbie and Savannah the Wonderdachsund
2009 Big Horn 3055RL
2011 F350 Lariat SRW CC SB 4WD 6.7 Turbodiesel
|
SH
Lynden, WA
Senior Member
Joined: 09/27/2006
View Profile
Good Sam RV Club Member
Offline
|
Try asking your question at the Heartland Owners Forum No doubt, like with all major brands, you will find some Heartland onwers with issues. I do believe you will find many more that are very pleased with both the product and the company.
Best Wishes!
2011 Heartland Big Country 3450TS 
2007.5 Chev LMM Duramax/Allison
2010 FLHTC Electra Glide Classic Red Hot Sunglo
Heartland Owners Club - Washington Chapter Leaders
|
skipnchar
Topeka or somewhere else
Senior Member
Joined: 12/17/2003
View Profile
|
Both Thor and Heartland have about the same rating with both about average in quality concerns.
2011 F-150 HD Ecoboost 3.5 V6. 2550 payload, 17,100 GCVWR -
2004 F-150 HD (Traded after 80,000 towing miles)
2007 Rockwood 8314SS 34' travel trailer
US Govt survey shows three out of four people make up 75% of the total population
|
jay5er
Livonia Michigan
Full Member
Joined: 05/23/2005
View Profile
Good Sam RV Club Member
Offline
|
I have had two new fivers over the last seven years, a Jayco Eagle 2005 and a Crossroads Cruiser 2010 and my experiences with service fro these two Mfgs is nothing but tops in the industry and Crossroads is a Thor program. We all know that historicly the product quality in this industry has generaly been poor and price did not seem to matter. I firmly believe the service you receive depends on your dealer, we spent more time researching dealers instead of Brands.
Good luck and stay safe.
|
|
|
fordsooperdooty
Southern California
Senior Member
Joined: 08/13/2004
View Profile
 Online
|
Heartland is still run by the original founders including Brian Brady (former CEO and President of Damon RV) and his all pro team of RV Building Veterans, and started up in 2003, quickly becoming the 5th largest manufacturer of 5th wheels in the US.
Thor bought a $200 million dollar 51% interest in Heartland in 2010, believing that Heartland was doing something right...and left the executives and upper management completely alone to continue developing the company. Heartland's claim to fame is thinking out of the box with innovative floor plans, unique ideas and fully loaded stardards lists.
Heartland, by the way, made $400 million dollars selling RV's in 2010!
It's worked so far, and if it "ain't broke, don't try to fix it"! Thor is basically bankrolling Heartland, Heartland can buy their supplies cheaper because of Thors buying power as the #1 Largest RV Company, and Thor likes to take a hands off approach.
I haven't heard any glaringly bad stuff about Heartland, or their customer service. It seems like they are doing well, and growth of a business comes when people tell other people how much they like a particular product!
My posts shouldn't be taken for factual data. They are purely fictional, for entertainment purposes and should not be constituted as actually related to scientific, technical, engineering, legal, spiritual or practical advice. Amen. 
|
