TravelChickk
North Carolina
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Joined: 01/28/2011
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again the manager is a person
who should be reported to corporate office
management of a store does not always reflect the corporations actual policies all the time.
so again, if it is truly 'that bad' go to the corp. office. complaining to the management might not be the right thing to do...sometimes you have to go higher up but that does't mean it will be corrected, but I would sure let the corporate know of the problem with that particular franchise.
if you don't go and complain to the top, how do you expect a company to truly improve their service, management, etc. of that store? If your complaint 'stops at the manager' then your complaint meant nothing.
Camping Crazy! 
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feltham
Rochester, NY
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Joined: 08/19/2006
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Need to agree with some already posting here. Location is the key. Been to many CW's in our travels. Some good, some not so much. Once on the road with an emergency, local CW got me what I needed off of a new unit on their lot for the price it would have been in the store...simply went out, took it off a brand new unit and handed it to me...I was impressed.
But I won't shop in our local CW. I had my wife and family drive to meet me there one evening to shop for items for our new TT we just bought. The store is located about 30 miles from home on my route from work. Checked the hours of operation on the internet...open til 6. Got there at about 4:45. Spent 10 minutes shopping and had well over $200 of stuff in our cart when the manager, very smartly young lady, informed us we'd have to check out...they were closing in 5 minutes. I politely explained that their internet hours stated 6PM...she rudely informed me that wasn't the case on this particular evening. She was unwilling to allow us to finish our shopping (we had probably made it 1/3 way through the store with mad money in our pockets to deck out our new unit). Long story short...after several exchanges...growing more rude with each one...we left the half-full cart sitting there and haven't been back since. Went to WalMart and spent our money instead. Their loss.
CW's vary by the staff they keep. Find one with a good staff...doesn't matter what the sign outside says. Find one with a bad staff...don't go back.
Me, DW & Sons 13, 11, & 7
2004 Yukon Denali XL
2011 Jayco Jay Feather Select 29L (April 2011)
2007 Jayco Jay Feather 26L ('07-'11)
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past-MIdirector
Michigan
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Joined: 03/03/2007
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I have found the CW stores here in Michigan to go the extra mile.
Since Marcus Lemonis has taken control of the company if you have a complain, he will look into it personnel and there is no cover ups! He believes in customers service and that his employees do the same.
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TravelChickk
North Carolina
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customer service is key, even if the end result still says you lose.
if a company goes that extra mile and in the end I can live with the true reason I lose, then I still won't comdemn the company.
but if I get that feeling of being shafted, yea I sure am not ever going to give them my hard earned dollar again
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Bigdog
silverdale wa.
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Joined: 06/28/2002
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Once again,yes it can depend on the store and it's management,good management means good employees,but I felt that since I had a good experience,I'd tell it.That way management knows who their good people are..If you have a bad experience,then you should go to the local management and then to the corporate.I have seen corporate answering posts here on the forum,so we do know they are reading these.
In the case of the poster about closing hours,I would have first checked to see if it was posted on the door in large enuff letters 'cuz I don't know too many places that would change one stores hours on the internet for a one day early closing.If not,then you would have had a legitimate complaint and I would have insisted that I be allowed to keep shopping. I would have been very upset also and I can be a very patient person.(used to drive school bus for 12 years)
GO COUGARS
2001 Tradewinds 7390 LTC
330 Cat Turbo Freightliner Chassis
2004 Chevy Trailblazer LS (toad)
'88 Mustang 5 Spd 5.0L GT convertible (not Toad)
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TravelChickk
North Carolina
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oh that employee who gave you the boot, cause they were closing early, "for some reason" should be fired. A customer shopping (and with a buggy load) should be taken care of first.
I owned a small biz. If I heard that happened that employee would sure know about it big time.
purely not acceptable store behavior.
(I never trust the internet for store hours. I call all the time now cause been there lol)
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JJBIRISH
Butler, PA, USA
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Joined: 10/06/2002
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The Texan wrote:JJBIRISH wrote:
But this is a post about CW and there will be some that will most likely take their jab at them even for a problem that is not in their control…
I guess some of that comes with the territory of being so big… my experiences with CW have been mostly good to excellent …… Let them drill a hole all the way through the side wall of your BRAND NEW diesel pusher and then try and hide it. Then come on here and tell me just how good they are and how YOU praise their work and management ethics....I won't praise them.
No one likes it when these things happen, and I am sure even worse things happen from time to time… but there is nothing said that couldn’t be said about any business of their size…
When it happens to you being mad and talking about it is quite understandable… I would be as mad as you if not worse…
I don’t know of any long time company that is trying to offer poor service… but the larger the company the harder the control and that goes for both management and craft…
That isn’t even what I was talking about, I have read post after post about any and all affinity products that amount to nothing more than one ling zingers… when I questioned one poster about his experience with CW, his reply was he never been to a CW and never would grace there doors with his presents… very informative… things like that happen here a lot…
I have been to CW often and use other affinity products with much satisfaction, so make no apology for my postings… still I don’t condone poor service…
Love my mass produced, entry level, built by Lazy American Workers, Hornet
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feltham
Rochester, NY
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Dell (computers) did a big study a while back on customers that returned to Dell for follow up purchases. They found that there was a higher percentage of returning customers when they had experienced problems (and had to use Dell's Customer Service) than there was for customers that had flawless experiences with the delivered product (not using Dell Customer Service). Demonstrates that some customer bases are more swayed by service than by quality of the product.
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jims1
NC
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Joined: 09/19/2010
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I would drive to Statesville NC 5hrs before I would think about Myrtle Beach 2hrs. MB has some issues in both stores to work out..
'06 Ram with a Cummins
Tuned w/ EFI-Live by Rich at DogHouse Diesel
'96 532 CarriLite
Me, Alie, and Salie
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garry1p
Oklahoma
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I have always had good experiences when dealing with CW no doubt there are a few bad apples I just haven't come across one yet.
Having said that if I do have a bad experience I will talk to the manager first if not satisfied then escalate up the chain.
Garry1p
1990 Holiday Rambler Aluma Lite XL
454 on P-30 Chassis
1999 Jeep Cherokee sport
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