richfaa

Ohio

Senior Member

Joined: 04/24/2005

View Profile

Offline
|
As a sometimes critical member of the Montana owners group, we pull no punches over there. I have never heard of a member of that group who full times and there are many, who had a warranty issue with Keystone because they did.
We in the Montana group are outspoken about our problems and offer solutions
to the group. We have a excellent relationship with Keystone/Montana and they solicit our input not only during the year but at our Fall rally in Goshen every year. We evaluate new products and prototye units.
Being honest with your issues and trying to help others is not a bad thing or is it a bad review on the product.
build quality requires a trip to the factory any brand and observe the process.
BTW Charles Wade is a real Keystone Person and is District sales manager I believe and knows the product.We have met and talked with him on more than one occasion.
06 Montana 3400. 08 Ford F-350 6.4L
|
cKarlGo

Alexandria, VA

Senior Member

Joined: 04/21/2003

View Profile

|
o3suncruiser wrote:
Something has come up in my research and I am wanting to hear what your experience is SPECIFICALLY WITH REGARD TO DRAFTY AIR COMING IN FROM THE SLIDES (all 5th wheel makes). Of course any other comments are welcome. I have been reading through the following forum on the Montana Owners site and becuase there are so many complaints about drafty slides I am about ready to cancel a deal I have pending on a 5th wheel. (http://montanaadministrator.forumco.com/topic.asp?TOPIC_ID=36732)
DO YOU HAVE PROBLEMS WITH DRAFTS COMING IN FROM YOUR SLIDE OUTS IN THE COLD OR WINDY WEATHER (any type of 5th wheel or RV).
I lived through the winter in my Montana Mountaineer in the Northern VA area while my house was being renovated. I had a few drafts, but I think they were from the windows (my unit does not have the upgraded windows). The slides didn't seem to leak much, even when we had some wicked wind storms.
---------
k.
2012 Montana 3402
2011 Chevy 3500
2007 Black Lab/Pitt Bull mix named Harley
|
cKarlGo

Alexandria, VA

Senior Member

Joined: 04/21/2003

View Profile

|
RedG wrote: Just my own thinking, but I think so many people buy Montanas because, appearence wise, they believe they're getting more for their money as opposed to the close comparisons. Maybe the difference in what they see is made up by some shortcomings in what they dont see????
I'm not trying to slam Montanas as I know they have some nice features, just my thoughts.
I am on my 2nd Mountaineer. I lived in it for a winter and it was fine. The only complaint I have is that the furnace was VERY dusty and I cannot find an after market filter for it.
Every problem I've had on either unit has always been addressed by Keystone without complaint. I bought the last unit with Camping World's extended warranty. We'll see if the warranty is worth anything. Hopefully they'll be better at honoring it than the were the purchase agreement (stay away from the one in Statesville!!!).
|
o3suncruiser

Marysville

New Member

Joined: 10/05/2008

View Profile


Good Sam RV Club Member
Offline
|
cKarlGo wrote: RedG wrote: Just my own thinking, but I think so many people buy Montanas because, appearence wise, they believe they're getting more for their money as opposed to the close comparisons. Maybe the difference in what they see is made up by some shortcomings in what they dont see????
I'm not trying to slam Montanas as I know they have some nice features, just my thoughts.
I am on my 2nd Mountaineer. I lived in it for a winter and it was fine. The only complaint I have is that the furnace was VERY dusty and I cannot find an after market filter for it.
Every problem I've had on either unit has always been addressed by Keystone without complaint. I bought the last unit with Camping World's extended warranty. We'll see if the warranty is worth anything. Hopefully they'll be better at honoring it than the were the purchase agreement (stay away from the one in Statesville!!!).
I really liked the 326RLT I saw at Camping world where I live. They are a high priced dealer and since they are Camping World there is a premium on the name but then again I have had coach work done there on my MH and they have the skillsets and facilities to back up a good warranty. I have an extended warranty from Roy's RV in Marysville, WA and are really great about tapping into it when I come in for repairs. Ken is the service manager over there. He's real veteran and I give him very high marks.
On build quality and the Mountaineer, I wonder just how different they are from the Montana's since living in the Mountaineer supposedly voids the warranty according to a dealer here.
|
richfaa

Ohio

Senior Member

Joined: 04/24/2005

View Profile

Offline
|
I am perhaps the poster on the MOC who has stated drafty slides. In cold and
windy weather do the following . Put a digital thermometer on the floor of the slides check the temp.Then do the same thing on center of the unit. The slides will be colder...How does that happen??? When we are at the PC desk in the slide no shoes our feet are cold...how does that happen. Check the corners were the seals overlap see if the is a tight seal. How does dust get in the RV when you are parked slides out in a windy dusty area????
I do not mean a wind blowing through the RV. These guys are NOT airtight any brand and cold air will get in..That is a draft and they all have them.
|
|
|
RECVEH2005

Camano Island, WA, USA

Senior Member

Joined: 11/10/2004

View Profile


Good Sam RV Club Member
|
My DW and I have researched fifth wheels rather extensively. Of course, like pretty near everyone else, we're looking for certain specific features which limits anyone's choice. With us, build quality is #1. Next, it must have automatic levelers. We would like more room for clothing. And we would like to do this in as short a unit as possible.
If we could sell our house (lots of luck!) we would buy a Httchhiker Discover America. Next on our list would be a Carriage Cameo. Neither of these brands is inexpensive, but build quality is very important to us. Of course we understand that absolute perfection is not achievable.
We'd certainly consider buying another Okanagan, but unfortunately they have gone out of business.
Mike
Mike & Donna Scheer
Camano Island, WA
2006 GMC 2500HD D/A(LBZ), 4wd, Ext Cab, SB
2004 Okanagan 29-5Y, 1 slide
|
o3suncruiser

Marysville

New Member

Joined: 10/05/2008

View Profile


Good Sam RV Club Member
Offline
|
[quote=richfaa]
...build quality requires a trip to the factory any brand and observe the process...Quote:
I like hearing you respect Mr. Wade for his professionalism. It takes a pretty straight shooter to answer my email as promptly as he did and in such a straightforward manner.
In the case of the quote above on visiting the factory I think it is a great idea were I not so busy working....on the othe hand I have purchased 3 Hyundais because I like them and the models I chose worked for me but also because they have such a long warranty that I suspect if they can put 100,000 mile, 10 year warranty on a mid priced car and back it then they must be building a good car. They do back the warranty, it is a good car...and not I did not have to visit the factory to figure that out. Still your point is well taken. If I could get back east and visit a few factories I would bring my 84 year old father who was the production manager at a couple large companies in his day....then they would really have their hands full answering questions!
|
Gol and RVing

At home

New Member

Joined: 06/19/2011

View Profile

|
richfaa wrote: As a sometimes critical member of the Montana owners group, we pull no punches over there. I have never heard of a member of that group who full times and there are many, who had a warranty issue with Keystone because they did.
We in the Montana group are outspoken about our problems and offer solutions
to the group. We have a excellent relationship with Keystone/Montana and they solicit our input not only during the year but at our Fall rally in Goshen every year. We evaluate new products and prototye units.
Being honest with your issues and trying to help others is not a bad thing or is it a bad review on the product.
build quality requires a trip to the factory any brand and observe the process.
BTW Charles Wade is a real Keystone Person and is District sales manager I believe and knows the product.We have met and talked with him on more than one occasion.
I don't fully agree with your post relative to The MOC and Charles Wade's response on this forum. First relative to MOC:
We would not have been able to survive the first few years without the help of MOC members because we had so many problems with our Montana. What initially was very surprising .... how many other Montana owners had had the same problems we were having which created a very educated audience because they had experienced the same issues we were dealing with. However the Moderator of the group decided we were being too open about all the problems we were having and terminated us from the MOC forum. So the MOC forum is not as open as you suggest. There is allot of commercial promotion by members on the MOC which becomes quite offensive when others are dealing with unresolved issues. So MOC is not as Angelic as you describe.
Now relative to Charles Wade's comments:
It is good to have manufacturer representatives post on this forum. However, his whole response was nothing more than a sales pitch about how bad the RV reviewing company is/was. His statement was they had never personally inspected the unit they were giving a negative review for. First of all they could not physically/personally review each and every unit. Plus a sample of one is not an adequate statitical sample. There are just too many models to physically review. As far as I know they depend on user/owner input for the ratings. IMHO that is the best source of real data. Unless they are manipulating the data, which I don't think they are. I suspect they are drawing conclusions based on undeniable real facts which is why they are being bad mouthed. This reference site was mentioned on the MOC about the time we became unwelcome as MOC members.
The second thing I totally disagree with Charles on is that his only argument is that the Keystone line of products outsells the nearest compeitor by 3:1. While that may be true that has no conection to quality level, IMHO. We often hear that the Montana line "gives the best bang for the buck" That can be interpeted as offering the most bling for the least dollars. Highest selling does not equate to the highest quality and the reverse is also not true: just because something is only sold in qauntities of 300 makes them bad. I suspect just the opposite. They probably approach "hand made" quality rather than spewed out of never stopping, timed, pressure cooker assembly lines. So lets call this what it is: BS. Lets hear some real facts. Such as warranty costs, number of dealer reapairs required after the sale, etc. I'm sure Keystone has those statistics but they are never reported. If they are so good, why not?
* This post was
edited 07/16/11 11:11am by Gol and RVing *
|
richfaa

Ohio

Senior Member

Joined: 04/24/2005

View Profile

Offline
|
We live @ 3 1/2 hours from the Elkhart area and have a Montana rally there every year so we are fortunate to live close by and be able to visit most brand factories. A Rv is not a Vehicle are not built to the same mandated standards and can not be compared in terms of quality and warranty. Wish they were..but they are not.
Gol and RVing.. From the style of your post I am pretty sure I know who you are.
If so nice to hear from you. You revel nothing on your profile which is a good move.
|
o3suncruiser

Marysville

New Member

Joined: 10/05/2008

View Profile


Good Sam RV Club Member
Offline
|
Gol and RVing wrote: richfaa wrote: As a sometimes critical member of the Montana owners group, we pull no punches over there. I have never heard of a member of that group who full times and there are many, who had a warranty issue with Keystone because they did.
We in the Montana group are outspoken about our problems and offer solutions
to the group. We have a excellent relationship with Keystone/Montana and they solicit our input not only during the year but at our Fall rally in Goshen every year. We evaluate new products and prototye units.
Being honest with your issues and trying to help others is not a bad thing or is it a bad review on the product.
build quality requires a trip to the factory any brand and observe the process.
BTW Charles Wade is a real Keystone Person and is District sales manager I believe and knows the product.We have met and talked with him on more than one occasion.
I don't fully agree with your post relative to The MOC and Charles Wade's response on this forum. First relative to MOC:
We would not have been able to survive the first few years without the help of MOC members because we had so many problems with our Montana. What initially was very surprising .... how many other Montana owners had had the same problems we were having which created a very educated audience because they had experienced the same issues we were dealing with. However the Moderator of the group decided we were being too open about all the problems we were having and terminated us from the MOC forum. So the MOC forum is not as open as you suggest. There is allot of commercial promotion by members on the MOC which becomes quite offensive when others are dealing with unresolved issues. So MOC is not as Angelic as you describe.
Now relative to Charles Wade's comments:
It is good to have manufacturer representatives post on this forum. However, his whole response was nothing more than a sales pitch about how bad the RV reviewing company is/was. His statement was they had never personally inspected the unit they were giving a negative review for. First of all they could not physically/personally review each and every unit. Plus a sample of one is not an adequate statitical sample. There are just too many models to physically review. As far as I know they depend on user/owner input for the ratings. IMHO that is the best source of real data. Unless they are manipulating the data, which I don't think they are. I suspect they are drawing conclusions based on undeniable real facts which is why they are being bad mouthed. This reference site was mentioned on the MOC about the time we became unwelcome as MOC members.
The second thing I totally disagree with Charles on is that his only argument is that the Keystone line of products outsells the nearest compeitor by 3:1. While that may be true that has no conection to quality level, IMHO. We often hear that the Montana line "gives the best bang for the buck" That can be interpeted as offering the most bling for the least dollars. Highest selling does not equate to the highest quality and the reverse is also not true: just because something is only sold in qauntities of 300 makes them bad. I suspect just the opposite. They probably approach "hand made" quality rather than spewed out of never stopping, timed, pressure cooker assembly lines. So lets call this what it is: BS. Lets hear some real facts. Such as warranty costs, number of dealer reapairs required after the sale, etc. I'm sure Keystone has those statistics but they are never reported. If they are so good, why not?
Excellent Post!! Very well thought out and well said. I am not saying that because I agree with everything, it is just great to see a really objective post on an issue that is finally coming to light. Wow, kicked out or a forum for speaking truthfully about product issues that need addressing...leaves me speachless!
|
|
|