wny_pat
Western NYS
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Joined: 08/11/2007
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JJBIRISH wrote:they both are at the mercy of the tow companies that actually respond and both contract many of the same tow operators… Very well put, you can't blame either of them for slow or busy tow companies.
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MaverickBBD
Formerly of Bellingham, Wahington, U.S.A.
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Joined: 11/21/2004
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Had Good Sam for years. Had one good experience and one bad from them. In a competitive market a 50% satisfaction was not what I was looking for. Went with CoachNet because they were recommended by Winnebago and got a discount. Haven't had occasion to use them yet. They both contract with low bid contractors so it is a toss up with either one. Yes definitely get a U.S. based ERS if you do most of your traveling in the States.
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fmck1
texas
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Joined: 08/14/2010
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I had a bad experience with Good Sam Roadside Assistance. They have refused to pay a penny on a $2,400 towing bill! There is no question about the policy being in effect. I’ve argued and filed a written appeal with them to no avail. Anyone got any ideas on the next step to get reimbursed. Rather disappointing considering how they go after other outfits that fail to live up to their contracts and warranties.
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JJBIRISH
Butler, PA, USA
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Joined: 10/06/2002
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fmck1 wrote:I had a bad experience with Good Sam Roadside Assistance. They have refused to pay a penny on a $2,400 towing bill! There is no question about the policy being in effect. I’ve argued and filed a written appeal with them to no avail. Anyone got any ideas on the next step to get reimbursed. Rather disappointing considering how they go after other outfits that fail to live up to their contracts and warranties.
What was the basis of the denial??? why do you believe, you had the coverage, and were wrongly denied???
While dollar amount is not a determining factor, a $2400 tow while not unheard of for heavy hauls, its not exactly a normal everyday tow…
Love my mass produced, entry level, built by Lazy American Workers, Hornet
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catkins
Western Washington
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Joined: 10/27/2003
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Good results with Coachnet. Towed three times over 11 years - one a $2200 tow in Alaksa at the end of the road near Hyder Alaska. Cost to me - nothing other than my annual fee. Zero issue with the service. I hope to never need to call them again. They have techs available 24x7 and get you a service appointment at an appropriate facility. No towing limit as they get you to an appropriate repair place, not just the next town.................
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fmck1
texas
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There was no question about the coverage. At the beginning they were setting up a tow and looking for a repair shop. I spoke to the proprietor of a repair place they located, at their request, to make sure he was capable of completing the work. After he learned it had to do with a Workhorse W24 AutoPark brake he would not talk to Good Sam (GS) people or me. Next GS spoke to another shop 60 miles away and told me they were taking the unit there. Then GS called back and said they would only pay for a 7-mile tow—no explanation given. There were no repair shops within 7 miles. That was the last time GS responded to any of my numerous phone calls, 6 emails, or 2 registered letters. After GS abandoned me (I had been stranded for well over a week) I spoke with 15 "big truck" and RV service places in the area. No one wants to touch a W24 due to what they called "liability" problems. Workhorse ultimately referred me to the nearest Service Center that would agree to do the work. (I know from prior experience that they have local "contract" service providers they turn to when it is a warranty issue. In this instance they advised me, GS and the roadside assistance agent that the repair needed to be done by one of their service centers.) The service center was located over 250 miles away across a state line. I spoke with 4 towing companies. Only one had the required interstate towing license.
On the first day of the problem, in the course of 2.5 hours on the phone with several roadside assistance people, a supervisor told me that he could not authorize a tow of that expense. He said I needed to speak with GS directly and get their approval, since they would be reimbursing the roadside assistance outfit. GS has never told me the basis of their denial.
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The Texan
Home: Idaho - Location: Texas
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Joined: 01/16/2004
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fmck1 wrote: a supervisor told me that he could not authorize a tow of that expense. He said I needed to speak with GS directly and get their approval, since they would be reimbursing the roadside assistance outfit. GS has never told me the basis of their denial. This is a very interesting comment.
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'05 HR Endeavor 40PRQ, 400 Cummins W/ 540w/35A solar system -Pulling our '05 GMC Sierra LT, CC, Z-71, w/ 2010 Silver Rzr in back.
Where the wheels are stopped
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JJBIRISH
Butler, PA, USA
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Joined: 10/06/2002
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fmck1 wrote:There was no question about the coverage. At the beginning they were setting up a tow and looking for a repair shop. I spoke to the proprietor of a repair place they located, at their request, to make sure he was capable of completing the work. After he learned it had to do with a Workhorse W24 AutoPark brake he would not talk to Good Sam (GS) people or me. Next GS spoke to another shop 60 miles away and told me they were taking the unit there. Then GS called back and said they would only pay for a 7-mile tow—no explanation given. There were no repair shops within 7 miles. That was the last time GS responded to any of my numerous phone calls, 6 emails, or 2 registered letters. After GS abandoned me (I had been stranded for well over a week) I spoke with 15 "big truck" and RV service places in the area. No one wants to touch a W24 due to what they called "liability" problems. Workhorse ultimately referred me to the nearest Service Center that would agree to do the work. (I know from prior experience that they have local "contract" service providers they turn to when it is a warranty issue. In this instance they advised me, GS and the roadside assistance agent that the repair needed to be done by one of their service centers.) The service center was located over 250 miles away across a state line. I spoke with 4 towing companies. Only one had the required interstate towing license.
On the first day of the problem, in the course of 2.5 hours on the phone with several roadside assistance people, a supervisor told me that he could not authorize a tow of that expense. He said I needed to speak with GS directly and get their approval, since they would be reimbursing the roadside assistance outfit. GS has never told me the basis of their denial.
There is something missing here… they would only tow 7 miles and there are no repair facilities with-in 7 miles…
15 local truck and RV places refuse to work on it for liability problems…
Workhorse referred you to a service center in another state 250 miles away because it has to be done by one of their service centers and appears to be a warranty issue…
I know workhorse had problems with the w20 and the w22 but don’t know about the w24, but if this is a warranty issue, associated towing issues might be the responsibility of workhorse and not any ERS…
I don’t believe we know all that took place and the offer to tow 7 miles was to get the unit to a CG, or some other safe place, while the warranty issues could be resolved…
I would imagine crossing state lines and licensing could be a problem for many tow operators…
It is really difficult to understand being denied, filing a failed written appeal and not knowing the basis of the denial…
I would send GS a registered letter demanding the basis for the denial with a 30 day time limit to respond… then if you feel they violated the contract I would file a claim in a local court…
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Georgew48
Ohio
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Joined: 10/30/2006
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I have had GS for many years and had to use them twice this year. Both times everything was handled in a fast and excellent manner. I am very happy with the service I have recieved from GS.
2010 F350 Dulley King Ranch
2010 Fuzion 322 Touring Edition II AKA Money-B-Gone
2006 Yamaha Tour Deluxe with a Hannigan Trike Conversion
2009 Honda TRX 420FA Red (Hers)
2009 Honda TRX 420FA White (Mine)
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bill h
coastal reconquista
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Joined: 08/02/2001
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jwmII wrote:Coachnet after many years of Good Sam. Coachnet is friendlier and easier to talk to.
yup. After years of GS, an unscheduled trip required instant renewal on a Friday. GS said they had to wait until Monday to approve the credit card.
Called Coachnet and they said, sure, no problem. Been with them ever since.
NOTE: Any incorrect spelling is intentional to prevent those annoying popups.
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