RandCBowlin wrote:

We also bought our Open Range from FunTime RV in Cleburne and live in Albuquerque. There are no Open Range dealers in New Mexico. We've had NO problem getting Open Range to approve warranty work on our unit, whether at our local Camping World or while on the road in Arizona. Find someone who is willing to work on your unit and work through Open Range - forget your local guy. Open Range stands by their products and I've found them incredibly helpful and fair.

alsimon96 wrote:

It's amazing how many opinions there are and most (if not all) are from people who are not running a business. Here are some points I would make:

1. If the dealer is already busy with warranty work for his customers, why not take care of his customers first.

2. Many of you say that you would not buy from this dealer because he refused to do work for you. But you didn't buy from him the first time and even if he did the work for you, you probably would not buy from him the next time around. You would shop around just like you did the first time.

It's obvious that few of you have run businesses. The dealer is free to serve who he wants to. And if I was a customer of his, I would want him to take care of me.

The dealer is going to do what he thinks is best for his business. In this case, he is taking care of his customers. If you were a customer of his, wouldn't you want him to take care of you.

Too many of you people making comments are totally illogical!

alsimon96 wrote:

It's amazing how many opinions there are and most (if not all) are from people who are not running a business. Here are some points I would make:

1. If the dealer is already busy with warranty work for his customers, why not take care of his customers first.

*******Because, RV's are meant for "traveling". Which means it often breaks down nowhere near your dealer.


2. Many of you say that you would not buy from this dealer because he refused to do work for you. But you didn't buy from him the first time and even if he did the work for you, you probably would not buy from him the next time around. You would shop around just like you did the first time.

********True, but he is off the list to even call for a quote.

It's obvious that few of you have run businesses. The dealer is free to serve who he wants to. And if I was a customer of his, I would want him to take care of me.

********Yes, and I am free to take my business elsewhere. If he is that busy, he doesn't need new customers anyways.

The dealer is going to do what he thinks is best for his business. In this case, he is taking care of his customers. If you were a customer of his, wouldn't you want him to take care of you.

********I would rather have a dealer that takes care of all customers (for a price), not just his own. But, like I said, maybe he doesn't need new customers. If so, maybe I should get into the business.

Too many of you people making comments are totally illogical!

Quote:

Dale_S wrote:


Beaker wrote:


Quote:

The manufacture does not and can not tell the dealers how to run their business. RV business is NOT the same as a car dealer's workings


Unfortunately.

That depends on the manufacturer. If the manufacturer is Jayco, and you call Jayco and let them know you were refused for not buying it there, Jayco will contact the Dealer. If a Dealer sells Jayco's they are obligated by contract to work on any Jayco under warranty. My local dealer tried the you didn't buy it here line, and guess who ended up calling me to make the appointment after I complained?
Jayco followed up with a call and advised me not to accept any substandard work as some dealers don't like to work on units they didn't sell. Told them the date of the appointment and they called me back to make sure the work was done correctly afterwards. I also found out if a Jayco Dealer gets 5 complaints for refusal to repair warranty items in 1 year, Jayco reviews their contract and they are placed on probation. All manufacturers should do this, not just Jayco. The manufacturers can dictate, and all should.


Maybe the question then is;

Do you want your RV worked on by a shop that doesn't want to do the work?

Beyond that you can "take" the business but have "scheduleing issues" that "delay" the work. Ever hear of the blue flu? No no we're not on strike we're "sick".

I for one am more then willing to let the local cut off his nose to spite his face. It takes a minimal amount of time to contact the factory on their 800 number and line up an alternate service provider.

Mallo

RonS@Lrv wrote:

If you read the brochure, especially Forest Rivers, it says"We encourage you to buy locally. Dealers are not contractually obligated to service trailers purchased elsewhere." That doesn't mean they won't help a person that is traveling and has trouble. Most dealers should help someone in that situation. If a dealer takes care of his own customers like he should, he may be 6 to 8 weeks or more out for service. That means if he takes care of someone that bought from a competitor, he's stealing time from his own customers. How's that for "ethics"? Most dealers I know won't refuse service, just can't put you in front of his own customers. You have to decide whether you've saved enough to travel to the dealer you bought from. If, in fact, they told you someone else will have to service it, they misinformed you. I hope you have a great time using your RV in the future!