bioman
Pullman
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Joined: 01/28/2009
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I'll try to keep this short - drove 2 hrs to pick up my new TH Saturday from a "local" dealer and drop off my old Mallard trade-in but came home without a trailer.
There were a LOT of cosmetic issues but the most concerning problems were:
1. No sealant used around the exterior speakers (you could see daylight from the interior)
2. Windows only had sealant along the top edge, nothing on the sides or bottom leaving gaps between the frame and aluminum.
3. Buldges in the aluminum siding suggesting a bolt head or some such thing about ready to poke thru.
4. Excessively loud water pump. The lines are contacting the paneling under the sink which accounts for most of the racket. There also seems to be very little pressure from the unit.
5. Bathroom wall is a mess - rough cut with gaps along the edges, trim has gaps, door mis-aligned, staples protruding...
The list goes on and I won't get into the nit-picky stuff. But for a $30K trailer I was a little upset. My $12K Mallard had better build quality. The gentleman doing our PDI was really great and recommended we just leave the unit in the bay with a list of items for repair. He was appalled to find the speakers had no sealant at all when we pulled one out.
I hope this isn't a sign of things to come. The Mallard was a rock solid unit for 3 years and I hated trading it in but really welcome the space and utility afforded by the Shockwave. Of all the units I looked at this was my favorite - really hope they can get these issues corrected.
Do a thorough PDI!!!
PDI checklist
2012 Shockwave 23FSMX
2010 Dodge 3500 SRW, G56, full deletes
2000 Yamaha V-Star 1100 Classic
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Y-Guy
Tri-Cities, WA
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Joined: 03/04/2002
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Glad you did the PDI hopefully you didn't sign off on any loan docs too, that give you more leverage. If not, at least you got it spotted before you got it home and had to haul it back.
Our RV: '07 Winnebago Sightseer 35J
Our Toys: Four Winns Horizon 190, Polaris Sportsman 500's & Honda Recon's
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bioman
Pullman
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Joined: 01/28/2009
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Loan docs signed 
I really like this unit and can't wait to bring it home. There are some build issues I want corrected but camping season around here won't kick off for another few months so I figure I'll leave it at the dealer until they get it fixed to my liking. Good thing is I have time on my hands and to sweeten the deal I don't have to pay storage fees while they are housing it on their lot.
2 year factory warranty and I plan to make full use of it.
The PDI was very handy - and I must say our tech was awesome - I've requested that he be the one to complete the repairs as he really knows his stuff. Maybe this was a "Friday" unit but I'm just surprised at the lack of attention to detail. Guess I'll see how far this warranty thing goes.
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bioman
Pullman
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Joined: 01/28/2009
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***UPDATE 2/6/12***
I received an email from the service adviser first thing this morning stating they would handle everything, no question asked. Hope to hear soon that the repairs are complete and I can bring the new TH home after another PDI.
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