DKean
Mays Landing NJ.
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Joined: 06/17/2003
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Back before thanksgiving I installed a Moen outdoor hot and cold faucet. When I turned it on the hot side didn't work. First thing I checked was to see if did the plumbing right. The hot side was hot right up to the back of the faucet. So I called Moen and told them I had no hot water coming out of the faucet. I was expecting them to say I plumed it wrong. All they said was what is the model number. I gave them the model number and then they asked for my name and address. Then they said that cartridge was on back order and they would send a replacement when they came in.
I got the part yesterday and installed it. When I removed the cartridge and compared it to the new one I saw the problem. When they molded the cartridge the hot side was solid plastic. No inlet hole.  Now I know why they didn't give me any trouble trying to get a replacement. They must have had an awful lot get through QC. If there was any.
2006 F350 CC LB 6.0 diesel dually. 2006 Cedar Creek fifth wheel. Six 6 volt golf cart batteries,3000 watt inverter. Mountain Master generator in truck bed remote start. Automatic satellite dish.Air suspension on truck and trailer.Level up with 6 jacks RC
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coolbreeze01
Redding, Ca
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Joined: 08/24/2006
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That is some pathetic QC. Where was it made?
2008 Dodge 3500 CTD LB SRW 4X4 6-Speed Auto
Prodigy P3, Blue Ox Sway Pro, 225 75R 15E Maxxis
2007 Komfort 212
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jetboater454
No Idea
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Joined: 07/21/2009
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Had that happen a few years back,not sure of the brand though.
"If momma not happy  ....Who cares.I have my TH AND my toys  .
2008 3500 Dodge Ram CTD dually 4X4
2007 Gulfstream Endura Max 40
2001 Polaris Ranger 4X4
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DKean
Mays Landing NJ.
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Joined: 06/17/2003
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Sad to say that they are Made In USA.
http://www.moen.com/trade-resources/trade-articles/article?id=176&tab=16
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realebill
chincoteague,va
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Joined: 07/14/2008
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moen would not give you any trouble regardless of your complaint. they will readily send you a replacement for any part that you have a problem with. i think likewise most highend faucet companies would do the same.its good PR to handle a customer problem with no hassle.
2006 gmc sierra 1500,not used as TV
2008 rockwood 8315SS sig. ultralite
2004 carolina skiff J16
2 50cc retro mopeds
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lwmuddy
So.carolina
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Joined: 04/07/2002
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I would think MAYBE they're quality control only checks a few from a given batch instead of each one.
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