Coast Resorts Open Roads Forum: Good Sam Club: Does anyone CARE?
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 > Does anyone CARE?

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RobSpook

Orange Park, FL

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Joined: 10/31/2012

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Posted: 02/18/14 07:20am Link  |  Quote  |  Print  |  Notify Moderator

My Good Sam membership auto-renewed and was automatically paid on November 22nd, 2013. After not receiving a new membership card by January, I finally called and spoke to someone who's attitude was "you really don't need the card." I was given a free night of camping certificate as a peace offering. I got the certificate in the mail, only to recognize that it was only valid for about 60 days... so that went unused. Now it's almost MARCH. Three months into my 12 month membership and I still don't have a physical membership card. My initial card was so flimsy that it disintegrated in my wallet, and the text is not readable.

You really don't seem to want me or my family as customers do you? My father-in-law is also a member, and has been upset about not receiving his magazine for a long time. I explained the new system and he claims he never received a letter about picking a new magazine.

I'm very disappointed... At this point I want my membership dues back, and you can keep the card.

Robert

* This post was edited 02/18/14 07:30am by RobSpook *


2013 Jayco Eagle 31.5FBHS
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EOT/ECT are Equal @ Approx 192... Life is good!

WyoTraveler

Wyoming

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Posted: 02/18/14 07:56am Link  |  Quote  |  Print  |  Notify Moderator

Not sure but I suspect the delay is the firming up of the Pilot Flying J issue and printing of the GS cards that will work in the Pilot Flying J machines for the 3 cent discount on fuel. Wonder how much you paid for membership in November? The RVers renewing now will be paying about $30 a year. YIPES! Kind of evaporates that 3 cent discount on fuel. I just came back from a 4 month vacation and saved about $10 on GS RV Park discounts. I have found many RV parks give discounts for more than 1 day without the GS membership. $19 to $30 a year membership increase is about a 63% increase. Marcus did say we would see some big changes in GS.

fla-gypsy

North Florida

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Posted: 02/18/14 07:57am Link  |  Quote  |  Print  |  Notify Moderator

It seems GS is not vey good at administering their own plans but really good at junk mail. I think Marcus really needs to get someone to straighten this mess out.


This member is not responsible for opinions that are inaccurate due to faulty information provided by the original poster. Use them at your own discretion.

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RobSpook

Orange Park, FL

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Posted: 02/18/14 08:01am Link  |  Quote  |  Print  |  Notify Moderator

I renewed for $20 in November... glad I missed the price hike! Did you mistype your park discount savings? You were on a four month vacation and only saved $10 in park discounts? The RV park discount and Camping World discounts were really the only benefits we used all last year... I'll admit they were beneficial!

TNRIVERSIDE

East Tennessee

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Posted: 02/18/14 08:13am Link  |  Quote  |  Print  |  Notify Moderator

If your hoping to save using the SWIPE & save card good luck. The locations I have been to do not accept it.


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Jeff


RobSpook

Orange Park, FL

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Posted: 02/18/14 08:22am Link  |  Quote  |  Print  |  Notify Moderator

The Swipe & Save is a feature that I would use, occasionally... only when traveling as there are no convenient PFJ's around us. My problem is the fact that I was charged, promptly!, for my membership renewal, but have not received the only physical item that comes along with that membership, even after calling. Good Sam used to be something you wouldn't own a camper without, now we're trying to justify the expense of the membership.

WyoTraveler

Wyoming

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Posted: 02/18/14 08:34am Link  |  Quote  |  Print  |  Notify Moderator

RobSpook wrote:

I renewed for $20 in November... glad I missed the price hike! Did you mistype your park discount savings? You were on a four month vacation and only saved $10 in park discounts? The RV park discount and Camping World discounts were really the only benefits we used all last year... I'll admit they were beneficial!


You read correctly. We call ahead and ask about specials and discounts. Stayed 3 days in one RV park and only gave a discount with GS membership. Another park 1 day and got the discount. The other RV parks where I stayed more than 3 days gave discounted rates without the GS card. Traveled through Utah, California, Arizona, and Nevada. 4 days at an RV park in Quartzsite no discounts because of the busy season and dry camped a couple weeks in Quartzsite. BTW, off subject, but I have a Passport America membership and haven't found a RV park that would accept it yet. Just got back to the snow country in WY last week. JMHO

rockhillmanor

On the Road

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Joined: 12/06/2003

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Posted: 02/18/14 09:23am Link  |  Quote  |  Print  |  Notify Moderator

My favorite one is the GS CG's that say the discount is 'already' in the rate price'.! Ya right.


We must be willing to get rid of the life we've planned,
so as to have the life that is waiting for us.


GoodSamFamily

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Posted: 02/18/14 09:42am Link  |  Quote  |  Print  |  Notify Moderator

Hi Robert,
First, I would like to sincerely apologize that you felt any attitude from our team in checking the status of your new membership card. You should have received your card in 3-4 weeks of renewal. I see that when you called, due to the delay in your card receipt, you were sent a $25 Camping World merchandise certificate (with 60-day expiration) and a $25 camping certificate (with 6-month expiration). We are expediting you a new membership card right away and I will keep in touch with you until you receive.

Regarding the weight of your card, for a short time we moved to a thinner plastic card. Now that the Good Sam Club membership card offers instant discounts on fuel at Pilot Flying J, we’ve gone back to using a thicker plastic as the card has a magnetic strip that can be swiped at Pilot Flying J to save 3¢ instantly on gas and diesel.

We truly appreciate your and your father-in-law’s membership! Note that we communicated the transition of the Highways magazine in various places last year, including:

May-July 2013: this was the last stand-alone Highways magazine issue with a two page letter on pages 4-5
May 21, 2013: “Insider” email to those opted in to receive the monthly Insider eBulletin
Oct. 15, 2013: “Insider” email to those opted in to receive the monthly Insider eBulletin
Dec. 1, 2013: “CyberSam” email to those opted in to receive the monthly CyberSam eNewsletter

We hope you opt in to receive both of these communications—it’s only 2 emails a month from the Club that will keep you informed on all the latest Club news and benefits!


WyoTraveler,
Regarding membership pricing, a one-year Good Sam Club membership is $25. Or, when paying by credit card and signing up for automatic renewal the one-year membership is only $22!

Regards,
Good Sam Club Team


Good Sam Member Services


Good Sam Network

Ventura

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Joined: 05/06/2013

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Posted: 02/18/14 11:23am Link  |  Quote  |  Print  |  Notify Moderator

rockhillmanor wrote:

My favorite one is the GS CG's that say the discount is 'already' in the rate price'.! Ya right.


To ensure that our Members are receiving the discount benefit of the Good Sam Club, please email the Good Sam Network at [email protected] with the park's name and the city/state it's located in and we will contact the park to ensure they are complying with the Good Sam Park discount agreement.

We value our members and thank you for choosing Good Sam Parks when traveling around the United States and Canada.

MaryEllen Herrera
Good Sam Park Network Coordinator
[email protected]

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