Coast Resorts Open Roads Forum: Good Sam Club: Please Fix the Camping App
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 > Please Fix the Camping App

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TinyoneRV



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Posted: 02/16/14 09:58am Link  |  Quote  |  Print  |  Notify Moderator

The app works on my Win 7 computer with Internet Explorer, works on my wife's Win XP computer with Firefox, works on my Ipad 2 with Apple's latest operating system and my HTC One cell phone with a Google operating system. If it doesn't work for you, expect something at your end.

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Posted: 02/16/14 12:48pm Link  |  Quote  |  Print  |  Notify Moderator

Hello Ryanincc,

I am forwarding this information to the parties responsible for that area and someone should be in contact with you shortly.

Ryan F
Marcus' Rapid Response Team

Ryanincc

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Posted: 02/16/14 01:30pm Link  |  Quote  |  Print  |  Notify Moderator

Hmm. Other reviews are having the same problem. What can I do? Ive deleted and reinstalled over the app store and directly using iTunes a dozen times. Ive restarted. I tried to figure out how to delete the app from iCloud so I could start fresh but couldn't figure it out. Anybody know how to do that?

edit- NVM, you can't. Any suggestions

2nd edit- Thanks Marcus. I didn't see your post until just now.


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ETyson



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Posted: 02/17/14 10:18am Link  |  Quote  |  Print  |  Notify Moderator

Hi - Sorry to read you're having trouble with app and your iphone 4.
I can provide a little more information on the Good Sam Camping App - it is set up to work best with phone models 2 years old or less, which enables us to keep pace with the new models continually being released.
Regards,
Ellen Tyson
Good Sam RV Travel Guide & Campground Directory

Bucky Badger

Madison, WI

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Posted: 02/17/14 10:28am Link  |  Quote  |  Print  |  Notify Moderator

ETyson wrote:

Hi - Sorry to read you're having trouble with app and your iphone 4.
I can provide a little more information on the Good Sam Camping App - it is set up to work best with phone models 2 years old or less, which enables us to keep pace with the new models continually being released.
Regards,
Ellen Tyson
Good Sam RV Travel Guide & Campground Directory


you guys have stock in Apple?


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Ryanincc

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Posted: 02/17/14 01:43pm Link  |  Quote  |  Print  |  Notify Moderator

ETyson wrote:

Hi - Sorry to read you're having trouble with app and your iphone 4.
I can provide a little more information on the Good Sam Camping App - it is set up to work best with phone models 2 years old or less, which enables us to keep pace with the new models continually being released.
Regards,
Ellen Tyson
Good Sam RV Travel Guide & Campground Directory


Im pretty sure a simple update on your end would allow for any iPhone to work. I also have an ASUS MemoPad HD7 and it won't work for that either.

ETyson



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Posted: 02/17/14 02:59pm Link  |  Quote  |  Print  |  Notify Moderator

We are working on updates that will fix known bugs that should address the problem you may be having. It should be done in a few weeks.

It would be a big help to us to know the specifics as to what happens when you try to update as not everyone is having the problem you describe. It'll help us figure out what might be happening and include it in the fix.

If you could send the details to me at etyson@goodsamfamily.com that would be really appreciated.

Thanks,

Ellen
Good Sam RV Travel Guide & Campground Directory

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