Coast Resorts Open Roads Forum: Good Sam Club: Smile & Swipe Card
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RVman3252

Ohio, USA

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Posted: 02/06/14 11:07am Link  |  Quote  |  Print  |  Notify Moderator

I requested via email, a new "Swipe & Save" card on Jan. 20th, 2014 evening... I received my new cards, via US Mail on February 6th, 2014. Not sure how it could of been much easier or quicker?


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johndeerefarmer

Texas

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Posted: 02/19/14 02:11pm Link  |  Quote  |  Print  |  Notify Moderator

I am a life member and never received the card either so I just sent an email to request it. I ask the same question as the poster several posts above. Why did I have to request this new card? It should be sent automatically to lifetime members. Seems that you are ignoring your lifetime members.

GoodSamFamily

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Posted: 02/19/14 02:30pm Link  |  Quote  |  Print  |  Notify Moderator

Hi johndeerefarmer,

For any Life members who want to receive the new card, we are happy to provide! The Swipe & Save version of the Life membership card is provided on a by-request basis because some Life Members are no longer active, many already have the Pilot Flying J RV Plus Charge Card and are saving more than the 3¢, some use other fuel card programs or are simply not interested in the Swipe & Save discount at Pilot Flying J. Sending the card on a by-request basis allows us to use the dollars we would have otherwise spent to develop other benefits and services.

Regards,
Good Sam Club Team


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wbwood

Lake Norman, NC area

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Posted: 02/19/14 03:13pm Link  |  Quote  |  Print  |  Notify Moderator

johndeerefarmer wrote:

I am a life member and never received the card either so I just sent an email to request it. I ask the same question as the poster several posts above. Why did I have to request this new card? It should be sent automatically to lifetime members. Seems that you are ignoring your lifetime members.


I'm a life member and don't want or need the new card. As they mentioned I have the rv plus card from flying j and receive more than twice the rate of that card.


Brian
2013 Thor Chateau 31L


johndeerefarmer

Texas

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Posted: 02/22/14 05:42pm Link  |  Quote  |  Print  |  Notify Moderator

GoodSamFamily wrote:

Hi johndeerefarmer,

For any Life members who want to receive the new card, we are happy to provide! The Swipe & Save version of the Life membership card is provided on a by-request basis because some Life Members are no longer active, many already have the Pilot Flying J RV Plus Charge Card and are saving more than the 3¢, some use other fuel card programs or are simply not interested in the Swipe & Save discount at Pilot Flying J. Sending the card on a by-request basis allows us to use the dollars we would have otherwise spent to develop other benefits and services.

Regards,
Good Sam Club Team


Thanks for the response. May I suggest you add a note on the website that Lifetime members need to ask for it. You only mention that renewing members receive it.

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