Coast Resorts Open Roads Forum: I was an IDIOT for buying a Thor Palazzo!!!
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 > I was an IDIOT for buying a Thor Palazzo!!!

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jorbill2or

Oregon

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Posted: 12/20/13 02:54pm Link  |  Print  |  Notify Moderator

93mastercraft wrote:

mena661 wrote:

qtla9111 wrote:

Not sure why we don't go after the industry with personal or class action suits.
Honestly, and I know some or most of you don't want to hear this but IMO the vast majority of RVers DO NOT have problems. That's why there are no class action lawsuits or any other general uproar over RV quality. One thing I've noticed on most forums is that people go to them to get a fix for a problem. Well guess what? If most of a forums userbase consists of people with minor to major problems, you'll get a skewed view of quality on ANY product. Not to say issues don't exist but I tend to put things in perspective. Now I'm a RV newb, my first one was a 5er from Keystone (supposed POS) and yeah it was low end but I only had one problem with it and that was the rear axle brake wire broke. My 09 MH's slide was out of alignment on the bottom by a 1/4" and that was easily fixed. That's it. There was no list of problems that needed to be fixed on either one and quite frankly I would NEVER accept anything with a "list of problems" no matter how minor. In closing, when I talk to owners that don't do forums, they're experiences are in direct contrast to what I read hear so I tend to go lean towards theirs and balance it with what I read here.


I agree. We have talked to a lot of people in the campgrounds about their experiences with dealers and manufacturers. When I bring up RV.net, most are like huh, what's that? You know, the Internet, oh yes that... I find it interesting too that the ones with the problems know all about RV.NET. [emoticon]


Probably because most of us had a problem and did research on others that might have the same problem or owners group .. thats how I found this forum many years ago now( Aerolite trailer.. a Thor product at the time !! )
. The other 20 couples in the good Sam Rv group we belong to haven't even heard of this forum or have no interest in reading it I mention it and get a blank stare.
Like I posted before take a Thor factory tour and then tour Winebago or Newmar and it will become clear. Personally if i were buying new I wouldn't buy without taking the time to tour the factory .. You can learn a lot!


Bill

Groover

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Posted: 12/20/13 03:20pm Link  |  Print  |  Notify Moderator

" We have talked to a lot of people in the campgrounds about their experiences with dealers and manufacturers. When I bring up RV.net, most are like huh, what's that? I find it interesting too that the ones with the problems know all about RV.NET"

I guess that I am different from most of the people that you run into but I have been on this site for years with few problems of my own. I read everything I could on the Palazzo before making the decision. Unfortunately, I too am having issues with the large slide. My problems are not nearly as dramatic, just wind noise and drafts when travelling. My problem is in getting it fixed. I believe that it will get done, just take about 4 times longer than it should. I told the service center in late October that it probably needed new motors. I was told on Monday that a new motor had been ordered and would be in Wed or Thurs. Today I was told that it finally shipped and will be in next week. I will be lucky if anthing productive happens before the week after. Apparently a dramatic problem gets better service.

I am not ready to throw in the towel yet by any means but I am glad that it is getting fixed under warrentee and during the winter.

93mastercraft

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Posted: 12/20/13 07:27pm Link  |  Print  |  Notify Moderator

Groover wrote:

Apparently a dramatic problem gets better service


Not really... Even though these problems are major, it's been in the shop for over 30 days. Now with paint issues, I will just go ahead and add next week because I doubt much will get done the week of Christmas. I might as well count the next week after that too cause it's new years. [emoticon]


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qtla9111

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Posted: 12/20/13 07:53pm Link  |  Print  |  Notify Moderator

It is two fold. One group fears retribution for their comments. The other group suffers from some type of embarrassment for admitting they did something wrong, or didn't make a good purchase without researching it, etc.

One missing piece of the puzzle is anonymous polling software. That would change the picture considerably. However, it wouldn't be an advantage for this forum, if you know what I mean.


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Travelon

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Posted: 12/20/13 10:56pm Link  |  Print  |  Notify Moderator

Welcome to the new world...Whine, Whine, Whine...on the net.


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Mike Hohnstein

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Posted: 12/21/13 08:30am Link  |  Print  |  Notify Moderator

Fleetwood replaced the road side wall on my 90 Southwind 36' in 93 @ Decator IN. Took them 7 months while I made the payment. I will say the coach was perfect when they finished it and I promptly sold it for good money. Debonding issues.

camper_ron

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Posted: 12/21/13 08:38am Link  |  Print  |  Notify Moderator

Travelon wrote:

Welcome to the new world...Whine, Whine, Whine...on the net.


Well, Well…let me just put my 2 cents in here…or maybe 100 cents….I have had major problems in the past regarding warrantee work. The approach I use may not work for all but is to allow the dealer / manufacturer to correct the issue. if they do not then I will bring the issue to light in a public forum. I am currently going through a similar issue and if I do not get satisfactory results I will be posting.

Side Note, I visited a CW recently before following this thread and asked the sales person if the industry had corrected the problems with the full wall slide and was told they had. (I was looking at a Thor product and was the first time I had seen this track motor configuration). This and other forums are very helpful but you must sift through a lot of stuff and use good judgment for your own personal use.

r0n........[emoticon]





holstein13

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Posted: 12/21/13 05:35pm Link  |  Print  |  Notify Moderator

Mastercraft,

I was considering the Palazzo myself but heard about the slide problems. I called Thor and spoke to the SE regional sales manager who assured me that the 2014 models were corrected.

He told me that they fixed the problems by using steel shafts and adding rollers under the slide.

Are you telling us that you have the steel shafts and rollers and you still had this problem? If so, I will avoid Palazzo until the problem is corrected once and for all.


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93mastercraft

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Posted: 12/21/13 07:55pm Link  |  Print  |  Notify Moderator

holstein13 wrote:

Mastercraft,

I was considering the Palazzo myself but heard about the slide problems. I called Thor and spoke to the SE regional sales manager who assured me that the 2014 models were corrected.

He told me that they fixed the problems by using steel shafts and adding rollers under the slide.

Are you telling us that you have the steel shafts and rollers and you still had this problem? If so, I will avoid Palazzo until the problem is corrected once and for all.


What the THOR Factory repair rep is holding came off my Sept. built 2014 Palazzo 33.2. Rollers on the bottom...Steel shaft with one he!! of an ugly weld. By the way.. the new ones went back in with the same ugly weld. They not going to be able to fix this thing. LOL Rollers under the slide out too. LOL this things couldn't move if it didn't have rollers underneath the slide out. Far as I know they've always had the rollers. Check out the motor on the ground. only two of them move this huge slide. LOL

[image]

93mastercraft

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Posted: 12/21/13 08:05pm Link  |  Print  |  Notify Moderator

Every time I look at that photo it just cracks me up. Who ever thought of the mechanics and engineering behind this thing must have been high the day they invented it. I mean, when I look at this and then look at that huge a$$ slide I start scratching my head.

[image]

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