ljr wrote:



...and again.

I've purchased several receivers and DVRs from other than Dish over a span of11 years. As the OP said, I just called to activate and choose programming. No dealer involved.

Whenever you get an answer you don't like from Dish just call back and ask again. Eventually you'll get the answer you want.

bfast54 wrote:



OK............You want the story................Here you go....

I had my OWN equipment for Dish, that I bought from Sears, MY OWN EQUIPMENT......all they had to do was sell me a program package.

This went along well for , as I said 6 1/2 years, until DISH messed up MY account !!!


I talked to everyone from the lowest person, to a MANAGER, in the CEO's office .......One day I spent 3 HOURS STRAIGHT on the phone, I was assured by the CEO's office, it was all straightened up.

Well, next month, sure enough it was messed up again (E-Billing) if you need to know the fact . I spent another 2 1/2 hrs on the phone, again ended up speaking to another MANAGER, IN THE CEO'S OFFICE, BECAUSE THE OTHER ONE WAS ON VACATION.

They had a record of all the people I had spoken with , and could not figgure out, how it was messed up for another month .

I was asured by the Woman at the CEO's office, it was now finally straightened up.

Next month ...................You guessed it.

Back on the phone again, thru the chain of IDIOTS..I finally got to the CEO's office, they pulled my records, agreed it was all screwed up, but said " You will not be able to get this straightened up for 6 MONTHS ...this is the way our system is set up. There is no way around it.


I was not in a real good mood by then, and asked "You mean I have been a customer for 6 years" ...she interupted me and said ....6 1/2 Years ...and I continued "and You can't fix this "????????


She replied ...NO..... I said, " I am through with this, cancel my account , I am switching to Directv"................. Where she replied (Mind you this is a woman in the "CEO's office ).."Enjoy your Directv, Is there anything else??"

So, I really don't think it would do any good to "Call back again" when you are talking to the CEO's office.


I have been VERY HAPPY with my Directv....they are very responsive, spent a afternoon assisting me with a Vu-Cube issue, and are right there, when I have a questoin.

So, that is why I agree DISH Customer service reps ALL THE WAY UP.........dont give a flying monkeys Butt....about you. They figgure another smuchk ...will take your place.

don/lou wrote:

Costner;
Any update on this??

Costner wrote:

Thanks for the phone number, Iryrob9301. I see that's it's different than the number I called previously from their website. I'll try it monday morning and let ya'll know what happens. Looks like I'm going to have to live and learn...I did call Dish back after talking to the local retailer and got a different rep. She told me the same thing...I had to set up the service thru a local retailer. I then asked if they had someone who knew about RV set ups and she said no. I then asked for a supervisor and he told me the same thing. Looks like I'm the next in line for poor customer service. It's frustrating but I appreciate the responses and I'll use your suggestions and see what happens....

Costner wrote:


Yes, today I got this info from Iryrob9301. He lays it all out in the post "dish network receiver update"
I've received my Tailgater should get the receiver in the next day or two and then this is what he says to do:

1. You purchase the receiver and Tailgater ( whatever )
2. You hook everything up, and turn everything on and let the Tailgater ( whatever ) find the 119 sat. You will know when it's done it will stop making noise.
3. You will get a screen on your TV telling you to call DISH to have the receiver authorized. DO NOT,I REPEAT, DO NOT call the number listed on the screen, this is the normal DISH number and a waste of time usually. Call 1-888-309-0370, This is the DISH RV C/S line.
4. Tell them you wish to authorize your PURCHASED receiver and you wish to set up the RV Pay-As-You-Go plan with their ( your choice ) programming option.
5. After they get all the setup information from you they will send a activation signal to your receiver. Your receiver will automatically update to the latest software during the activation process.
6. Write down your account number and PIN for later reference, thank the DISH rep, hangup, and go watch TV. THATS IT.